RSEA Safety is one of Australasia’s leading safety retailers, supplying high-quality workwear, PPE and safety equipment across retail, B2B and hire channels.

With a growing presence across New Zealand, we continue to invest in our people and customer relationships, creating opportunities for motivated individuals to make a real impact across our growing customer base.

The Role An opportunity has become available for an organised and customer-focused Customer Service Officer to join our Christchurch team on a full-time permanent basis.

Reporting to the Sales Manager, you’ll be a key point of contact for some of our major B2B customers. You’ll handle a steady flow of phone and email enquiries and process orders, and you’ll support the sales team to make sure every customer gets a rapid, accurate and friendly response.

This is a busy, fast-paced role. It suits someone who enjoys a full day, works well under pressure and takes pride in getting the details right. Full training on Pronto ERP and our product range will be provided.

Key Responsibilities

Customer Service

- Respond to inbound phone and email enquiries throughout the day, including order requests, stock checks, delivery updates and general queries

- Provide a consistently high standard of service to every customer

- Build strong working relationships with regular business customers

Order Processing & Administration

- Enter and manage a large number of sales orders in Pronto ERP quickly and accurately

- Follow up on backorders, delivery issues and returns,



liaising with the warehouse and suppliers to resolve them

- Assist with price loading and maintenance to keep customer pricing accurate

Sales Support

- Prepare quotes for customers and the sales team

- Answer product, pricing and availability questions

- Assist with regular sales reporting for the Sales Manager

- Support the sales team with admin and follow-ups so they can stay focused on selling

About You

- Previous customer service experience in an office, retail, trade counter or call center setting

- Solid MS Office skills, particularly Excel and Outlook

- Fast, accurate data entry and strong attention to detail

- Ability to stay calm and organised while juggling multiple tasks

- Excellent written and verbal communication skills

- Positive attitude, willingness to learn and ability to use your initiative

- Pronto experience is advantageous but not essential, as full training is provided

What We Offer

- Full training on Pronto ERP and our product range

- Monday to Friday office hours, with no late nights or weekends

- Quiet Christmas period, giving you more time with family when it matters most

- Employee product discounts and uniform provided

- Opportunity to earn bonus incentives

- Career development within a growing trans-Tasman business

- Supportive and collaborative team environment

How to Apply

If this sounds like an opportunity of interest, please apply below or contact [email protected] for a confidential discussion.

📌 Customer Service Officer (Islington)
🏢 RSEA Safety
📍 Islington