We are seeking a Customer Service Representative to join our team at NCI Packaging in Preston, VIC. This is a full-time position that plays a vital role in maintaining our reputation for outstanding customer service. As a Customer Service Representative, you will be the voice of NCI Packaging, handling customer enquiries and orders through various channels including telephone, email and online platforms.
Your contributions will be instrumental in ensuring customer satisfaction, building strong client relationships, and supporting the smooth operation of our business.
Key responsibilities
- Answering incoming customer calls and responding to customer enquiries in a professional and courteous manner
- Processing customer orders, quotes and account information accurately and efficiently
- Resolving customer complaints and issues promptly, escalating complex matters to management when necessary
- Providing product information and assisting customers with selection and delivery options
- Maintaining detailed and accurate customer records and transaction logs
- Following up with customers to confirm satisfaction and gather feedback
- Managing multiple tasks simultaneously whilst maintaining high levels of service quality
- Collaborating with other departments including warehouse,
sales and management teams to resolve customer issues
- Contributing to achieving team targets and performance metrics
About you
- Strong verbal and written communication skills with the ability to articulate information clearly and professionally
- Proven customer service experience, preferably in a call centre or fast-paced customer-facing environment
- Excellent listening skills and a genuine commitment to providing exceptional customer service
- Proficiency with computer systems, databases and Microsoft Office applications
- Ability to multitask and prioritise workload effectively in a busy setting
- Problem-solving skills with the ability to think on your feet and find practical solutions
- A patient and professional demeanour when handling difficult situations or frustrated customers
- Strong organisational and time management skills
- Ability to work independently as well as collaboratively within a team
- Reliability and punctuality with a professional approach to work
- The role is based on-site Monday to Friday
Apply now
If you believe you are the right fit for this Customer Service Representative role at NCI Packaging, we would love to hear from you. Only short-listed candidates will be contacted.
📌 Customer Service Representative (Preston)
🏢 Nci Packaging
📍 Preston
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