Key Attributes:

- Shifts: Days, Afternoons, Night (or Hybrid).

- Permanent or Casual positions available.

- 2nd Tier Emergency Service for accidents and breakdowns.

- Career progression for the right candidates.

- Multiple opportunities.

- Must have excellent English and communication skills.

About us

Dial A Tow Australia is a leading towing service provider committed to delivering exceptional customer support across South Australia. We pride ourselves on our rapid response times, professional service delivery, and customer-centric approach. Our team is dedicated to helping motorists during their time of need, making us a trusted name in the automotive assistance industry.

About the role

We are seeking a Customer Service Specialist - Call Centre to join our dynamic team at our Greenacres, SA location. This can start out as a casual position that offers flexibility whilst providing vital support to our customers. As a Customer Service Specialist, you will be the first point of contact for customers requiring roadside assistance and towing services.

You will play a crucial role in ensuring every customer interaction is qualified, efficient, and leaves a positive lasting impression of Dial A Tow Australia.

Key responsibilities

- Answer incoming customer calls promptly and professionally, providing assistance with towing and roadside situations

- Gather detailed information from customers regarding their location, vehicle issue, and specific requirements

- Make outgoing calls to customers, drivers, suppliers and other stakeholders when required.

- Learn how to dispatch trucks to customers in a timely and efficient manner

- Maintain accurate records of customer interactions, service requests, and outcomes in our system





- Provide clear and courteous communication to customers throughout their service experience

- Manage multiple jobs simultaneously whilst maintaining composure and attention to detail

- Follow company procedures and safety protocols at all times

- Assist with administrative duties as required to support call centre operations

What we're looking for

- Proven experience in a customer service or call centre environment, ideally within emergency services or automotive assistance

- Excellent verbal communication skills with the ability to remain calm under pressure

- Strong problem-solving abilities and the capacity to think quickly and logically

- Proficiency with computer systems, telephone equipment, and call centre software

- Ability to multitask effectively and manage competing priorities in a fast-paced environment

- Genuine empathy and patience when dealing with distressed or frustrated customers

- Flexibility to work casual hours, including evenings, weekends, and public holidays as required

- Reliable and punctual approach to work with strong attendance commitment
- A valid Australian driver's license to understand traffic situations

- Preferably, a reasonable knowledge of vehicle types and common mechanical issues

What we offer

- A supportive, team-oriented workplace.

- Training and development to build your knowledge of our services, systems and procedures.

- A varied role where your communication and problem-solving skills make a practical difference.

Apply now

If you are an enthusiastic individual with strong customer service skills and the ability to thrive in a fast-paced call centre environment, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and your availability, and we will send you a link to find out more about you and what you are looking for.

📌 Customer Service Specialist -Call Centre (Greenacres)
🏢 Dial A Tow Australia
📍 Greenacres