Support Work - Reservoir and Surrounds

Looking for more than just a shift? Want to make a genuine difference in someone’s everyday life?

Smarter Connections is seeking reliable, mature and compassionate NDIS Support Workers to support a number of participants across Melbourne’s northern suburbs.

We’re looking for people who enjoy building meaningful connections, getting out into the community and helping participants live more independently. You’ll need to be confident supporting people with mental health needs, comfortable taking initiative, and able to provide gentle guidance while respecting each person’s choices and independence.

About the Role

Our participants have individual support needs, routines and interests. Support will vary between clients and may include a combination of morning and afternoon/evening shifts.

Your responsibilities may include

- Providing respectful personal care and assistance with daily routines.
- Preparing meals and supporting healthy eating habits.
- Transporting participants to appointments and other commitments.
- Supporting community access, social activities and recreational outings.
- Accompanying participants to the gym, swimming pools and other activities they enjoy.
- Supporting people experiencing mental health challenges with patience, understanding and emotional sensitivity.
- Providing gentle encouragement, structure and guidance while promoting independence.
- Taking initiative, planning ahead and helping shifts run smoothly.
- Communicating effectively with participants, families and the broader support team.




- Following individual support plans, maintaining professional boundaries and respecting participant choice and dignity.

About You You’re someone who is calm, mature, organised and dependable. You understand that quality support is about more than completing tasks — it’s about building trust, encouraging confidence and helping people enjoy a meaningful life.

Ideally, you will have:

- Experience supporting people with mental health needs and an understanding of how to provide calm, respectful and person-centred support.
- A proactive approach, with the confidence to use initiative and think ahead.
- The ability to gently guide and encourage participants without being controlling or overbearing.
- Strong organisational and communication skills.
- A respectful, patient and non-judgemental attitude.
- An interest in community activities, exercise, swimming and helping participants stay active and engaged.
- The ability to work independently while following support plans and communicating with the team.
- Flexibility to work a mix of morning and afternoon/evening shifts.

Essential requirements:

- Current driver’s licence and reliable, insured vehicle.




- Current NDIS Worker Screening Check, or willingness to obtain one.
- Current WWC Check (Employee), or willingness to obtain one.
- Current First Aid and CPR certificates.
- Relevant qualifications in Individual Support, Disability or Mental Health are desirable.

What’s on Offer:

- Ongoing, consistent shifts
- Flexible shifts across mornings, evenings, and weekends
- A supportive and collaborative team environment
- Access to Employee Assistance Program (EAP)
- Travel reimbursement
- The chance to support a vibrant and meaningful lifestyle

About Smarter Connections Smarter Connections is an established NDIS provider committed to helping people live safer, more independent and fulfilling lives through meaningful physical and emotional connections.

We value choice, connection, inclusion, independence and integrity — and we’re looking for support workers who share these values.

Interested in joining our team?

If you’re reliable, take pride in your work and want to make a positive difference, we’d love to hear from you.

To find out more or apply via our email: [email protected]

Job Type: Casual

Pay: $40.00 – $44.00 per hour

Expected hours: 20.0 – 30.0 per week

Perks

- Employee discount
- Professional development assistance
- Travel reimbursement

Licence/Certification:
- First Aid Certification (Preferred)
- Working with Children Check (Preferred)
- NDIS Workers Screening Check (Preferred)
- Driver Licence (Preferred)

Work Location: In person

📌 Empowering Lives – Casual Support Worker (Reservoir)
🏢 Smarter Connections
📍 Reservoir