Western Sydney | Permanent Full-Time | $65,000 + Super
Join a supportive team and become a key point of contact for customers and sales teams across Australia. An exciting opportunity has become available for an enthusiastic Customer Service Operator to join a long standing global organisation.
This is a hands‑on customer service role where you will be responsible for managing customer enquiries, processing orders, coordinating with warehouses and freight providers, and supporting the sales team to deliver a seamless customer experience.
You’ll be joining an established team and will work closely with the Hub Manager and broader sales and warehouse teams.
About the Role
You will be the key point of contact for customers and sales representatives, helping to ensure orders are processed accurately and delivered on time.
Your responsibilities will include:
- Managing incoming customer calls and enquiries relating to orders, products, pricing and availability
- Processing customer orders accurately through SAP
- Liaising with warehouse managers,
sales representatives and freight companies regarding orders and deliveries
- Following up outstanding orders, backorders, stock availability and delivery issues
- Making proactive outbound calls to customers to follow up enquiries, quotes and orders
- Identifying opportunities to upsell and cross-sell products and generate additional business
- Providing sales support to Business Development Executives, including stock level reporting and order assistance
- Managing enquiries through the ticketing system and shared inbox
- Processing invoices and general administration associated with customer orders
- Building solid relationships with customers through reliable, responsive and professional service
- Working closely with the broader Hub team to resolve customer, stock and delivery issues
The role will involve a combination of inbound and outbound customer contact. While call volumes will vary, the successful person will be
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📌 Lighting Retail Specialist — Customer Service & Sales (Sydney)
🏢 Beacon Lighting
📍 Sydney
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