Ebet is a leading gaming systems company that develops a range of networked system solutions for gaming and hospitality venues operating electronic gaming machines and loyalty systems. A company with true passion for the industry, Ebet supports customers across NSW and VIC and has an outstanding team of more than 65 enthusiastic champions.
The secret of our team's success is GREAT PEOPLE! From Technical gurus to Customer Service specialists, our talented team work together to deliver results for a vibrant and exciting gaming and hospitality industry.
We’re looking for a Field Service Technician to join our Hardware Operations team. This is a hands-on, customer-facing role supporting the installation, servicing and maintenance of EBET proprietary systems and associated third-party hardware and software across customer sites.
You’ll be the key link between our customers, Application Support, and internal teams—travelling to site, solving problems, and ensuring systems are operating reliably in a highly regulated gaming environment. An on-call component forms part of this role.
Key responsibilities
- Install, configure, service and upgrade EBET hardware and software
- Provide technical support to customers and agents, both onsite and remotely
- Perform preventative maintenance at customer venues
- Diagnose faults and escalate complex issues where required
- Log, track and close support requests in line with help desk procedures
- Communicate clearly with customers on progress and resolution of issues
- Assist with QA testing of EBET hardware and software
- Maintain accurate documentation for installations, procedures and site data
- Ensure all work complies with company policies, WH&S; requirements and gaming industry regulations
About you
You’re practical, adaptable and calm under pressure, with the ability to explain technical issues to non-technical users. You enjoy working independently in the field but also thrive as part of a collaborative team.
Ability to participate in an on-call roster is essential