Why Here? Qantas Loyalty forms an integral part of the Qantas brand, with a vision to be the most valued and trusted loyalty ecosystem that makes every day more rewarding. The Head of Personalisation & Experimentation leads enterprise-wide strategy for personalised customer experiences and experimentation across Qantas Loyalty and Qantas Airlines, partnering with executive stakeholders in Marketing, Product, Customer, Technology, Data and Analytics.

What Will You Do? As the Head of Personalisation & Experimentation at Qantas Group, you will define and lead the enterprise-wide strategy for personalised customer experiences and experimentation. You will partner closely with executive stakeholders across Marketing, Product, Customer, Technology, Data and Analytics to shape sophisticated data-enabled capabilities.

Additionally, you will establish and lead a high-performing team focused on delivering personalised experiences while fostering an agile culture of innovation and experimentation at scale.

📌 Head of Personalisation & Experimentation (Sydney)
🏢 CROSwiss
📍 Sydney