After-Hours Rostering Officer (Remote) at Outlook Australia

Location: Remote role - location close to Pakenham (Vic) or The Entrance (NSW) offices for onboarding and training. Staff meeting virtual

Working days: On call Friday afternoon to Monday morning. Diverts to voicemail 10:00 pm-6:00 am. Voicemail to be checked at 6:00 am daily

Monday handover: 8:00 am via Microsoft Teams

Role: Urgent after hours rostering and service continuity

Pay: SCHADS Award classification rate (Home Care - Level 4 - Disability Care), Daily applicable on call allowance and Remote Payment for work performed.

About us

Outlook Australia is a not-for-profit organisation dedicated to building an inclusive society. We support people with disabilities and those experiencing disadvantage to participate fully in community life.

About the role

As the After Hours Rostering Officer, you will maintain service continuity from Friday afternoon to Monday morning by responding to urgent staff sickness, participant cancellations and roster gaps. You will make essential roster changes, record actions in AlayaCare and the afterhours spreadsheet, check voicemail messages each morning and complete the Monday morning handover to both NSW and VIC offices.

This flexible, remote on call role is ideal for an experienced rostering or scheduling professional who enjoys working independently and solving operational challenges. You will play a key role in ensuring participants continue to receive essential supports when unexpected changes occur, while remaining connected to a supportive and collaborative team through structured handovers and communication.

Key responsibilities





- Respond to urgent staff sickness and participant cancellations
- Update roster by contacting Support Staff and Client/Participants using AlayaCare software to source information and record roster changes.
- Check the voicemail at 6:00 am each morning and make essential roster changes
- Apply SCHADS rostering requirements and escape urgent risks.
- Maintain accurate records and complete the Monday handover.

What we are looking for

- Practical rostering or scheduling experience in home care, disability, aged care, community services or similar, using AlayaCare or a comparable system.
- Excellent problem solving and judgement, with the ability to interpret information and make timely decisions while working remotely after hours.
- Ability to balance participant needs, staff safety and availability and Outlook requirements to maintain quality service delivery.
- Clear, calm and professional communication, including urgent roster updates, accurate records and concise operational handovers.
- Ability to use rostering and client management systems, spreadsheets, email and Microsoft Teams; AlayaCare experience is preferred.
- Digital literacy to access schedules, complete required forms and training, and maintain accurate case notes.
- Operational SCHADS Award knowledge and ability to apply it to breaks, overtime, penalties and roster changes.
- Available for the Friday afternoon to Monday morning roster and Monday morning Teams handover. Monthly virtual and occasional onsite meetings are versatile around midweek commitments.
- Initial training will be midweek onsite with flexibility

#J-18808-Ljbffr

📌 Schreiner/Zimmerer/Bautischler – Australische Joinery, Flexible Hours (Melbourne)
🏢 Future of Work Solutions
📍 Melbourne