Founded in 2020, the team at The Lookout Way set out to transform the delivery of in‑home care by blending cutting‑edge technology with deep industry insight. Born from firsthand experience with the challenges facing Aged Care providers, we built the only digital care management platform created by care, for care.

Our flagship platform, Lookout, is an all‑in‑one SaaS solution that empowers providers and their clients with the tools and visibility needed to deliver high‑quality, profitable care. With a strong focus on intuitive design, it connects staff, care workers, and clients through personalised interfaces tailored to each user’s role.

About the Role

As our Project Delivery Lead, you won’t just be “managing tasks”—you will be the strategic architect behind the end‑to‑end implementation of the Lookout Care Suite for our largest, most complex customers. You will bridge the gap between technical system architecture and executive‑level business goals, ensuring that our partners in the Aged Care and NDIS sectors aren’t just installing software, but undergoing a successful digital transformation.

This is a high‑visibility role requiring a rare blend of technical depth and “C‑suite ready” communication. Your mission is to lead cross‑functional teams to deliver best‑in‑class customer experiences on time and within budget.

The core responsibilities of the role include:

- Define scope, goals, and deliverables for large‑scale implementations, managing detailed project plans and budgets.
- Establish deep‑rooted relationships with executive leadership and boards, providing high‑level governance reporting and proactive risk mitigation.
- Become an expert in the Lookout product ecosystem. You’ll translate complex system architecture (APIs, BI tools, and integrations) into sequenced, actionable deliverables.
- Facilitate high‑impact workshops and discovery sessions to identify opportunities for operational uplift and value activation.

Do you have what it takes?

You are abigpicturethinkerwho never loses sight of the details. You understand that successfulsystemonboardingis20% technology and 80% people and process, and you thrive in environments where change needs to be practical, scalable, and well‑managed across the organisation.

- 5+ years’ experience delivering software implementations within mid‑sizedorganisations(e.g. SaaS vendors, agencies)leading projectsthat balance enterprise‑grade rigor with real‑world operational constraints.
- Strong understanding of system design and the SDLC,



with hands‑on experience integrating HRIS, Finance, and Payroll systems in organisations where systems, teams, and budgets must work closely together.
- Experience in Aged Care and/or NDIS environments is highly regarded, particularly within providers where regulatory compliance, rostering, clinical delivery, and financial processes intersect daily.
- Highly developedemotional intelligence, with the ability to translate technical concepts into clear, practical language for non‑technical stakeholders across diverse teams.
- Proven experiencemanaging and delivering projects within definedtimeframes,working withcross functional teamswhereadaptabilityandcollaborationarecritical to success.
- Ability to obtain andmaintainclear, relevant criminal history checks.
- Unlimited working rights in Australia.

What’s in it for you?

The way we work and the perks we offer are designed to help you live a fulfilling life. The work we do is meaningful, and the problems we solve are interesting.

- A competitive salary package that will recognise your skills and experience.
- You’ll work remotely from anywhere in Australia as long as you have a reliable internet connection and a comfortable setup. We do have offices throughout the country for face to face contact.
- Annual $500 health and well‑being allowance to spend on anything contributing to your health and well‑being away from work.
- On top of the standard 4 weeks of annual leave, after your second year, you will accumulate an additional day of annual leave each year you are with us. You will also have access to our Pandemic Leave policy and have the chance to purchase additional annual leave.
- Access to our Sonder program, where you can receive free confidential and professional counselling.
- Parental leave benefits –All caregivers who are eligible for the government’s paid parental leave scheme will receive top‑up wage payments. Additionally, primary caregivers will receive top‑up superannuation payments for their first year of unpaid parental leave.
- Working for a company that has an employee engagement score that is 17% higher than the industry average,



and 7% higher than the top 25% industry average (we are actually a great place to work).

Find out more about The Lookout Way here:

**Our Company**
Teradata is the connected multi‑cloud data platform for enterprise analytics company. Our enterprise analytics solve business challenges from start to scale. Only Teradata gives you the flexibility to handle the massive and mixed data workloads of the future, today.
The Teradata Vantage architecture is cloud native, delivered as‑service, and built on an open ecosystem. These design features make Vantage the ideal platform to optimize price performance in a multi‑cloud environment.
**What You’ll Do**
The AI Sales Engineer is Teradata's regional AI specialist for Asia Pacific and Japan, responsible for helping customers realize the value of enterprise AI through compelling demonstrations, technical workshops, proof‑of‑concept engagements, and architectural guidance.
This role partners with both Enterprise and Growth sales teams across APJ, supporting strategic opportunities where AI is a primary evaluation criterion. Rather than owning a specific territory or account list, the AI Sales Engineer serves as a regional expert, driving AI opportunities across multiple markets while building reusable assets and best practices that elevate the technical capabilities of the broader presales organization.
Success in this role means becoming the trusted AI advisor for customers and field teams, accelerating AI adoption, enabling successful customer outcomes, contributing to commercial wins, and establishing a scalable AI demonstration framework that can be leveraged across APJ.
**Who You’ll Work With**
+ Reporting to the APJ CSA Lead.
+ Partnering closely with POD Sales Leaders, Customer Solution Architects (CSAs), Sales Engineers, Product Specialists, and Account Teams across APJ.
+ Collaborating directly with Teradata's global AI Product Management and Engineering organizations to provide field feedback and influence roadmap priorities.
+ Supporting customers, partners, analysts, and industry stakeholders across key APJ markets including Australia, Japan, ASEAN, Korea, and Taiwan.
**What Makes You a Qualified Candidate**
+ 8+ years of experience in presales, solution architecture, AI engineering, data engineering, or a related customer‑facing technical role.
+ Demonstrated experience leading enterprise AI proof‑of‑concept engagements from design through delivery and business outcome.
+ Hands‑on expertise building and presenting AI solutions involving large language models (

📌 Remote Government Ai Qa Evaluator (Contract) (Sydney)
🏢 Mercor
📍 Sydney