Salary: $180,000 – $240,000

Consumer Underwriting Operational LeaderLead a skilled team across Consumer UnderwritingShape smarter processes through technology, automation and AIGrow your leadership impact while improving underwriting operations, strengthening controls and helping teams make consistent, customer-focused decisions across Consumer Insurance.About the RoleLead the Consumer Underwriting Operations team to deliver effective oversight, workflow management and operational support across Home and Motor Insurance. You will manage the team’s program of work, strengthen processes and controls, and improve reporting for informed decision-making. Working with Underwriting, Claims, Distribution, Risk and other business areas, you will support incident and breach management, audit activities and key event responses. You will also identify opportunities to use AI, automation and other technologies to improve compliance, efficiency and customer outcomes.What You'll DoLead workflow planning and oversight activities to meet agreed processes and timelinesPrepare monthly reporting and support quarterly team planning and prioritisationManage incidents and contribute to coordinated breach management activitiesImprove processes and controls through automation, preventative measures and AISupport underwriting queries from Distribution, Claims and Internal Dispute Resolution teamsBuild team capability and embed consistent knowledge, controls and decision-making practicesWhat You'll BringProven people leadership experience, including performance and continuous improvementStrong capability in risk management, governance,



compliance and operational controlsExperience planning and implementing complex process or system changeExperience managing relationships with stakeholders across the businessDemonstrated knowledge of consumer insurance, underwriting and pricing practicesWhat You’ll EnjoyAccess our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.Opportunity to receive performance-based Incentives and Suncorp shares for eligible employeesHybrid working, adaptable leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annuallyPaid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employeesFree wellbeing coaching, a dedicated Employee Council, and confidential EAP accessDiscounts at 900+ retailers, Fitness Passport, and reduced super feesPaid volunteer leave, donation matching, and unlimited emergency response leaveDiversity is celebrated through employee resource groups and inclusive policies for all familiesAt Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation.#J-18808-Ljbffr

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