People & Culture Helpdesk

• Ongoing, Full-time role – 80 hours per fortnight with a monthly ADO

• Parkville location, with multiple public transport options available

• Up to $85,597 per annum + salary packaging + super + five weeks annual leave

At Peter MacCallum Cancer Centre, our people are at the heart of everything we do. We're looking for a highly organised, customer-focused People & Culture Helpdesk Officer to join our team and provide exceptional support to employees, leaders, and external stakeholders across the organisation.

As the first point of contact for the People & Culture team, you'll play an important role in shaping the employee experience. Whether you're responding to enquiries, coordinating team activities, supporting leaders, organising events, or helping maintain the smooth day-to-day operation of the department, you'll make a meaningful contribution to the people who deliver world-class cancer care, research and education.

This is a fantastic opportunity for someone who enjoys helping others, thrives in a fast-paced environment, and takes pride in delivering outstanding service.

What You'll Be Doing

- Acting as the first point of contact for People & Culture enquiries via phone, email and ServiceNow.
- Providing responsive and professional support to employees, managers and external stakeholders.
- Coordinating meetings, events, training programs and team activities.
- Supporting the Directors of People & Culture, Employee Experience, and Health, Safety & Wellbeing with diary management and administrative support.
- Assisting with departmental reporting, documentation and continuous improvement initiatives.
- Supporting employee experience activities including awards, recognition programs and training events.
- Contributing to Health, Safety & Wellbeing initiatives and WorkCover administration as required.

About You

We're looking for someone who brings:





- A genuine passion for customer service and helping people.
- Exceptional communication and relationship-building skills.
- Strong organisational skills and the ability to manage competing priorities.
- Excellent attention to detail and a commitment to maintaining confidentiality.
- Advanced Microsoft Office skills and confidence learning new systems.
- A proactive mindset with a focus on continuous improvement and problem solving.

Previous experience in HR, administration, customer service or a similar support role will be highly regarded, as will experience within healthcare or other large, complex organisations.

Our Benefits

We offer a range of benefits which support our people both personally and professionally, including:

- Up to $11,660 in salary packaging to increase your take home pay
- Discounted health insurance and eye care
- A comprehensive health and wellbeing program
- Public transport options at our doorstep and end of trip facilities for cyclists
- Onsite eateries and coffee shops and relaxing rooftop garden spaces
- Pathways for professional development and current career opportunities
- Five weeks annual leave, 17.5% leave loading, purchased leave options and monthly ADO’s

Inclusion and Belonging

Peter Mac celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability,



and people of any age to apply for our roles.

Join Us!

If you feel this role is right for you we warmly invite you to apply and encourage your early application. Applicants to this role should provide a covering letter outlining relative key skills and experience to assist us with our assessment and an up-to-date CV. Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, you are welcome to reach out to the contact person listed.

We acknowledge that not all applicants will meet the full list of selection criteria outlined, and wherever possible we will consider applications where relevant experience can apply.

For a confidential discussion about this role, please contact:

Hiring Manager: Yon Sathicq

Email: [email protected]

Applications close 11:59PM, Monday 09 November 2026

Please note we will be assessing applications as they are received do not wait to submit your application

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For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position profile. Alternatively, please contact us for a confidential discussion.

Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.

WHY WORK FOR PETER MAC

- Peter Mac offer a range of benefits which support our people both personally and professionally.

- Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.

- We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.

📌 People and Culture Helpdesk (Melbourne)
🏢 Peter MacCallum Cancer Centre
📍 Melbourne