Operations Manager - Be the driving force behind a high-performing, dynamic team.

Are you an organised, proactive and commercially minded professional who thrives on making things happen? Do you enjoy bringing people, processes and priorities together to create an exceptional working environment?

We’re looking for an outstanding Operations Managerto play a pivotal role within a finanical services organisation, within a team of around 40 team members in total.

Based in North Sydney, you’ll be at the centre of our daily operations, working closely with brokers, management and support staff to keep everything running efficiently in a high-volume, fast-paced environment.

Your ability to bring structure, solve problems, improve processes and keep people connected will make you an invaluable part of the organisation.

The opportunity:

As the Operations Manager, you’ll take ownership of the day-to-day operational rhythm of the office, ensuring our people have the systems, support and environment they need to perform at their best.

You’ll be a trusted go-to person across the business — someone who sees what needs to be done, takes initiative and follows through. From coordinating workflows and supporting leadership to improving systems and elevating the client experience, your contribution will extend well beyond traditional administration. Your impact will be felt across the entire organisation.

What you’ll be responsible for:

- Driving daily operations: Oversee the smooth and efficient running of the office, coordinating schedules, workflows and competing priorities in a busy, rapid-moving environment.
- Keeping the team performing at its best:



Work closely with brokers, management and support staff to anticipate needs, remove roadblocks and ensure the right support is available at the right time.
- Supporting leadership: Provide reliable administrative and operational support, helping management stay focused on strategic priorities and business performance.
- Improving systems and processes: Identify opportunities to streamline workflows, strengthen internal communication and introduce practical improvements that make the business more efficient.
- Maintaining operational excellence: Manage office equipment, supplies, documentation and records, ensuring the workplace is organised, well-equipped and professionally maintained.
- Supporting people and development: Assist with onboarding, training coordination and the integration of new team members, helping them settle in and become productive quickly.
- Taking ownership and making things happen: Proactively identify issues, solve problems and follow through on actions to keep the business moving forward.

Who we’re looking for: We’re looking for someone who combines strong operations experience with a genuine desire to make a difference.

You’re someone who thrives on responsibility, enjoys being across the detail without losing sight of the bigger picture,



and understands that great operations are fundamental to business success.

- Previous experience in an Operations role, business support or a similar coordination-focused role in a professional environment.
- A proactive, solutions-focused mindset — you identify opportunities and act rather than wait to be asked.
- Strong communication and interpersonal skills, with the confidence to work effectively with people at all levels.
- A professional, service-oriented approach and a genuine commitment to creating a positive experience for clients, visitors and colleagues.
- Confidence using office technology and systems, with an interest in finding smarter ways to work.

Above all, you love being an Operations Manager. You care about the quality of your work, the success of the people around you and the overall performance of the business. Why you'll love this role:

You will work with a great team that has been established and have built a great team culture.

You’ll have the opportunity to build strong working relationships across the business, contribute ideas, improve the way things are done and become a trusted and highly valued member of the team.

If you’re energised by a role where no two days are quite the same, enjoy being the person who brings everything together, and want to make a meaningful contribution to a growing, fast-paced organisation, we’d love to hear from you.

Please APPLY NOW and I will be in touch with you directly for a confidential discussion. Alternatively, you can send over your CV directly to [email protected]

📌 Operations Manager - Dynamic & Diverse Role! (Sydney)
🏢 Futureyou
📍 Sydney