How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

Cargo Operations Service Manager is responsible for providing leadership to direct reports, front-line work teams and the operation. Additionally, this role oversees and coordinates operational performance including, but not limited to, cargo metrics defined, safety, security, customer service delivery and other key performance indicators. This leader will serve as an operational liaison between Delta and all contracted business partners within a station.

This Delta leader will also monitor for at-risk behaviors through daily safety observations.

Summary Of Responsibilities (not Comprehensive Of All Tasks)

- Participates in Incident Analysis reports, Injury Prevention Group sessions and applicable station safety meetings.
- Ensures adherence to the station Safety Business Plan in addition to assuring compliance to our divisional Performance and Safety standards.
- Ensures distinctive customer service is delivered by demonstrating a high level of customer focus and sensitivity.
- Acts as a key communicator of timely and accurate information.
- Sets performance standards and ensures adherence to those standards and champions and leads others through change.
- Responsible for leadership development through mentoring, on-the-job training and delegation.
- Provides support, guidance, coaching and motivation based on individual needs.
- Uses strategy in thought processes and decision making.
- Measures and analyzes employee performance through the use of performance management tools, available customer service and operational metrics, job shadowing and direct observation.
- Responsible and accountable for the timely completion and delivery of performance appraisals, quality assurance observations, performance discussions, coaching and counseling and administrative action, while being a strong advocate of employee recognition.
- Continued training and development in building leadership capabilities is expected.




- Develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being.
- Responsible for administrating payroll processes and MSS updates
- Develops staff plans and schedules to best meet flight schedule and business volumes
- Works closely with USPS leadership on optimizing mail handling to ensure USPS requirements are met
- Responsible for process improvement to drive metric performance and exceed customer satisfaction

What You Need To Succeed (Minimum Qualifications)

- High School diploma, GED or High School Equivalency.
- Three years of ACS/CGO experience in operations and customer service or relevant experience.
- Must be in possession of valid documentation to live and work in Australia at the time of application. Delta does not sponsor.
- Working knowledge of Delta policies and procedures.
- Strong customer service skills and focus and have the flexibility to manage an operation with varying shifts, extended hours and “on call” requirements.
- Solid written and verbal communication, including platform/presentation skills.
- Ability to coach and deliver feedback for developmental purposes.
- Must be approachable, have interpersonal skills that foster trust and respect, and be able to effectively manage conflict and problem solve.
- Should exhibit strong organizational skills and the ability to delegate responsibility to direct reports.
- Must be able to balance multiple priorities within established time constraints.
- Must be proficient in Microsoft Office applications.
- Must be performing satisfactorily in present position.
- Embraces diverse people, thinking and styles
- Consistently makes safety and security, of self and others, the priority.

What Will Give You a Competitive Edge (Preferred Qualifications)

- Bachelor's degree or 5 plus years of relevant experience.
- Knowledge of Deltamatic, Webvision, Velocity, Load Trac, Safety Net and other relevant airport technology.
- 3 – 10 Years of Previous leadership experience, including direct reports.

📌 Operations Service Manager - Cargo (SYD) (Sydney)
🏢 Delta Air Lines
📍 Sydney