Job Description

Summary:

We are seeking a Guest Service Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service to guests, ensuring their stay is comfortable and enjoyable. The Guest Service Agent will be the first point of contact for guests, handling inquiries, and resolving any issues that may arise during their stay.

The position is casual with roughly 28-32 hours per week on offer. We can consider permanent for the right candidate if desired. The successful candidate will be required to work a variety of rotating shifts, including weekends and public holidays. Hotel hours are from 7am to 10pm, with a morning, mid or evening shift allocated.

Responsibilities:

- Greet guests upon arrival and check them into their rooms
- Provide information about hotel amenities, services, and local attractions
- Respond to guest inquiries and resolve any issues that may arise during their stay
- Process payments and maintain accurate records of guest transactions
- Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and well-maintained
- Assist with the planning and execution of events and conferences hosted at the hotel
- Maintain a professional and courteous demeanor at all times

Qualifications:

- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Strong attention to detail and organizational skills
- Proficient in Microsoft Office and other computer applications
- Ability to work flexible hours, including nights, weekends, and holidays
- Unrestricted automatic or manual driver’s license is essential

We are looking for a special kind of person – a St Vincent’s kind of person. Someone who puts compassion, connection and caring for other people at the heart of everything they do.

As a Hotel Services Assistant you will be part of an experienced, engaged and dedicated team that is committed to creating a welcoming, professional and caring setting for the residents of St Vincent’s Care Carina. Our commitment is to listen to each resident, understand who each person is - a unique individual who we respect and treat with kindness and compassion.

At St Vincent’s Care, our Heartprint model ensures compassionate, holistic, person-centred care that empowers residents and fosters a sense of belonging, independence, and cultural respect, creating a life filled with purpose and wellbeing.

What’s on your resume is important, but what’s in your heart matters more.

Because at St Vincent’s, kindness works for us.

Things that work for us:

- Experience in Food Services Area including meal preparation, presentation, and distribution.
- Experience in housekeeping / cleaning including laundry management
- Strong attention to detail and excellent communication skills
- Understanding of Aged Care and resident rights and responsibilities
- Experience with AutumnCare (or similar software) with ability to maintain excellent records
- NDIS Worker Screening Check (Yellow Card) is mandatory

Things that work for you:

- More take-home pay with competitive salary packaging options up to $15,990, Novated leasing, plus an optional Meals and Entertainment card up to $2,650 per annum
- Like-minded colleagues with a friendly team environment and a great community care spirit
- Rewarding work that focuses on relationships over routines




- No cost uniforms and training
- No mandatory COVID vaccinations! Free annual flu vaccination
- Employee Assistance Program (EAP) for staff and their families
- Access to the Fitness Passport (FP)
- Career development, mentoring and leadership opportunities within St Vincent’s network

Why become part of the St Vincent’s Care family?

Because you’re like us, you believe that every act of kindness makes the world a better place. Better for everyone who lives in the 20+ facilities and locations we operate in Queensland, Current South Wales and Victoria. Better for all our staff and employees, who work to provide the highest levels of care and quality of life for our clients. And better support for our local communities.

For more than 175 years, St Vincent’s Care has been a leading Catholic provider of Aged Care Services in Australia, upholding compassion, justice, integrity and excellence in all we do.

At St Vincent’s we value inclusivity and diversity and acknowledge the important of creating a work workplace that is welcome, safe, fair and impartial and invite people from all backgrounds to join our caring family.

St Vincent's Health Australia embraces Aboriginal and Torres Strait Islander people's unique perspectives, knowledge, and cultural. We strive to achieve better physical, mental, and spiritual health outcomes through continued connection with Aboriginal and Torres Strait Islander communities. We understand the need to effectively engage with Aboriginal and Torres Strait Islander communities to influence decision making at all levels and to create opportunity through sustainable and culturally safe employment.

As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

At St Vincent’s we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

We are on the search for a Hotel Services Assistant (Cleaner) to join an experienced and dedicated team that is committed to creating a welcoming and caring environment for the residents of St Vincent’s Aged Care Carseldine .Historically known as Holy Spirit Home, our 189-bed facility offers residents a supportive and welcoming environment, with Residential Living aged care, Independent Living and Community Living services all available at the same location.

Our commitment is to listen to each resident, understand who each person is - a unique individual who we respect and treat with kindness and compassion.

Things that work for us:

- Casual position to support with planned and unexpected leave
- Experience in an aged care facility, hospital setting, healthcare or commercial cleaning (highly regarded)
- Commitment to provide efficient delivery of cleaning services,



laundry services and other support services to residents and staff
- Attention to detail and communication skills
- Ability to follow directives as per care plan
- Ability to apply for a National Coordinated Criminal History Check
- Current NDIS Worker Screening Clearance (or willing to apply)

Things that work for you:

- Salary packaging options up to $15,990, plus an optional Meals and Entertainment card up to $2,650 per annum
- Access to the Fitness Passport (Gym/pool discounted program), Blue Light Card and discounted holiday accommodation
- Opportunity to work for the nation’s largest Catholic not-for-profit health and aged care provider, with a rapidly growing and progressive vision
- Friendly team environment with a great community care spirit
- Ability to visibly see your impact on the business and its service
- No cost uniforms and training
- Free annual flu vaccination
- Employee Assistance Program for staff and their families

Why become part of the St Vincent’s Care family?

Because you’re like us, you believe that every act of kindness makes the world a better place. Better for everyone who lives in the 20+ facilities and locations we operate in Queensland, New South Wales and Victoria. Better for all our staff and employees, who work to provide the highest levels of care and quality of life for our clients. And better support for our local communities.

For more than 175 years, St Vincent’s Care Services (SVCS) has been a leading Catholic provider of Aged Care Services in Australia and the legacy of compassion, justice, integrity and excellence entrusted to us by the Sisters of Charity and their Founder Mary Aitkenhead continues to inspire our work today.

Our spiritual and hospital-based heritage has taught us that wellness is about more than medical needs. It’s about building a true partnership around trust and respect. That’s why we take a person‑centred approach – delivering holistic, individual care that achieves wellbeing for mind, body and spirit.

At St Vincent’s we value inclusivity and diversity and acknowledge the significant of creating a work environment that is welcome, protected, fair and impartial and invite people from all backgrounds to join our caring family.

St Vincent’s Health Australia embraces Aboriginal and Torres Strait Islander people’s unique perspectives, knowledge, and cultural. We strive to achieve better physical, mental, and spiritual health outcomes through continued connection with Aboriginal and Torres Strait Islander communities. We understand the need to effectively engage with Aboriginal and Torres Strait Islander communities to influence decision making at all levels and to create opportunity through sustainable and culturally safe employment.

As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

At St Vincent’s we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

Hospitality Services Officer - Oxley Grove Care Community

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