Job Overview:

We are seeking an IT and POS Implementation and Support Specialist to join our team. This role involves installing, configuring, and supporting our POS systems and related technology solutions for clients. The ideal candidate will have a strong technical background, excellent troubleshooting skills, and a passion for delivering outstanding customer service.

Key Responsibilities:

- Implementation: Install and configure POS systems, self-ordering kiosks, kitchen displays, payment solutions, and related hardware/software at client sites.
- Support: Provide technical support to clients for troubleshooting issues, performing system updates, and resolving hardware/software problems.
- Training: Conduct training sessions for clients on how to use POS systems and other technology solutions effectively.
- Maintenance: Perform routine maintenance and updates on systems to ensure optimal functionality.
- Customer Service: Deliver excellent customer service by addressing client concerns promptly and providing on-site and remote technical assistance.
- Documentation: Maintain records of installations, maintenance, and client interactions for future reference.

Qualifications:

- Technical Background: Degree or diploma in Information Technology, Computer Science, or a related field preferred.
- Experience:



2+ years of experience in IT support, POS implementation, or related technical roles. Experience with restaurant/retail POS systems is a plus.
- Technical Skills: Knowledge of hardware troubleshooting, networking, and software configuration. Familiarity with operating systems like Windows and Android is advantageous.
- Communication Skills: Excellent verbal and written communication skills for training and customer support.
- Problem-Solving: Strong troubleshooting abilities and a proactive approach to resolving technical issues.
- Flexibility: Willingness to travel for on-site installations and support as needed.

Why Join iAbraham POS?

- Work with cutting-edge technology in the retail and hospitality industry.
- Opportunity for growth opportunities and professional development.
- Be part of a supportive and dynamic team dedicated to client success.

How to Apply: Submit your resume and cover letter detailing your experience and why you’d be a great fit for the role to [email protected]

Let me know if you’d like to add or change anything!

Job Type: Freelance

Pay: From $30.00 per hour

Work Authorisation

- Australia (Preferred)

Work Location: On the road

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