- Abou us

Connect Psychology is a welcoming and supportive psychology and allied health practice providing services to children, teenagers, adults and families. We support people with a range of emotional, behavioural and mental health concerns, disability, relationship challenges and personal wellbeing needs.

We are looking for a friendly, organised and reliable Receptionist to join our team two days per week (Monday/Thursday finishing at 6:30pm) and become an important part of the day-to-day running of our practice.

About the role

As the first point of contact for our practice, you will play an important role in creating a positive experience for clients from their very first interaction with us.

Working closely with our clinical team, you will help ensure the smooth and efficient operation of the practice. Your responsibilities will include:

- Welcoming clients and families in a warm, friendly and professional manner.

- Answering telephone calls and responding to email enquiries.

- Managing appointments, clinician diaries and bookings.

- Supporting clients with general enquiries and appointment arrangements.

- Processing payments, invoices and Medicare claims.

- Maintaining accurate client records and administrative systems.

- Providing general administrative support to our psychologists.

- Helping maintain a calm, organised and welcoming practice environment.

About you

We are looking for someone who genuinely enjoys working with people and understands the importance of providing a warm, professional and reassuring first point of contact, particularly for people who may be feeling anxious.

You will be someone who takes pride in your work, communicates thoughtfully and can manage competing priorities while maintaining a calm and approachable manner.



You will be able to work independently in Reception but relate well to our clinical team members.

Ideally, you will have:

- Previous reception or administration experience, preferably in a psychology, healthcare or allied health setting.

- An understanding of the importance of confidentiality, privacy and sensitivity when working in this setting.

- Excellent communication and customer service skills.

- A warm, empathetic and professional approach when interacting with people of all ages- and a sense of humour.

- Strong organisational skills and attention to detail.

- The ability to manage appointments, telephone enquiries and administrative tasks efficiently.

- Experience with MYOB, Medicare and HICPAS claiming or client management systems

- Confidence using computers and learning new CRM and software systems.

- Available to cover other Receptionists when needed, may be at other locations.

Most importantly, we are looking for someone who will contribute positively to our team and help create an environment where clients feel comfortable, respected and welcome.

What we offer

At Connect Psychology, we value the people who make our practice a supportive place to work and seek help.

We offer

- A permanent part-time position working two days per week.

- A friendly and supportive workplace.

- A collaborative team setting where your contribution is valued.

- The opportunity to work alongside a lovely team of experienced psychologists and therapists who are passionate about supporting people's wellbeing.

- Remuneration based on experience and suitability for the role.

How to apply

If you are an organised, approachable person who would enjoy being part of our team, we would love to hear from you.

Please send your CV and a brief covering letter outlining your relevant experience and why you would be a good fit for the role to:

Jenni Pearce, Clinical Director

Connect Psychology [email protected]

📌 Receptionist- Psychology and Allied Health (Hyde Park)
🏢 Connect Psychology
📍 Hyde Park