About the business

At ac.care we want all country people to have a safe home, enough money to live on and strong, positive relationships.

We are a non-government organisation (NGO) and our values - CARE (Compassion, Adaptability, Relationships and Excellence) underpins the work we do. Together, as one tea, we CARE to ensure all country people experience the same seamless and consistent ac.care service in a welcoming and non-judgmental environment.

ac.care is a Child Safe Organisation and provides an setting where the safety of children and young people is our highest priority as well as providing culturally appropriate services.

About the role

The Regional Manager will oversee operational management of ac.care's Residential Care houses within the Limestone Coast, focusing on Therapeutic Crisis Intervention. They will be responsible for implementing quality assurance and continuous improvement measures to ensure the program is agile, reflective of industry best practice standards and delivering a high standard of care.

The role will provide leadership and operational support to Team Leaders and a diverse group of staff through coaching and applying therapeutic knowledge and Trauma Responsive Practices.

The Regional Manager will also oversee individual therapeutic care plans designed to meet the complex needs of children and young people under Guardianship or custody of the Chief Executive of the Department for Child Protection and in accordance with ac.care's compliance obligations.

As part of this role, you will:

- Lead, coordinate and support Residential Care Teams to meet quality services standards, compliance targets and legislative requirements.
- Lead the recruitment, induction, training and performance management and development of staff.
- Provide strong financial management of relevant program budgets.




- Monitor the development of and actively participate in the review process of all clients' individual therapeutic care plans in accordance with program and Service Agreement requirements, and registration standards as required by the Department of Child Protection (DCP).
- Participate in an after hours on-call service as per an on-call roster.

Benefits:

- $58.37 per hour
- Full Time
- Five (5) weeks annual leave
- Salary packaging benefits
- 12% employer contribution to superannuation.
- Employee Assistance Program (EAP)

Qualifications, Experience and Attributes:

- Tertiary or formal qualifications appropriate to the role i.e. in Human Services, management or related field, e.g. Social Work, Child Development, Social Sciences, Psychology with substantial (4 or more years) experience in Therapeutic Residential Care (children and young people) or; or lesser formal qualifications with extensive (8 or more years) experience in Therapeutic Residential Care (children and young people).
- Certified Therapeutic Crisis Intervention (TCI) Trainer.
- Demonstrated experience in leading managing and supporting teams and providing supervision.
- Demonstrated experience in monitoring and evaluating service delivery to understand program needs and service gaps, to drive continuous improvement.




- Demonstrated proficiency in policy and procedure development and applying TCI principles into standard practices to ensure the placement needs of children and young people in care are met through the delivery of therapeutic programs.
- Demonstrated financial acumen.
- Highly developed written, interpersonal communication and negotiation skills, including the ability to resolve conflict and complex problems, with a range of people, including service users, families and other key stakeholders.
- Experience working with Aboriginal and Torres Strait Islander peoples, families and communities.
- Experience working with people from culturally and linguistically diverse (CALD) backgrounds.
- Physical ability to work around children and young people, including sitting, standing, running as well as the ability to perform household duties such as cleaning, cooking and lifting as required.

Special Conditions

- Current SA driver’s licence ‘Class C’ or interstate equivalent.
- Regular intrastate travel will be required and interstate travel may be required.
- Current Satisfactory Working with Children Check (WWCC) or willingness to obtain in accordance with ac.care policy.
- Current Satisfactory National Police Check or willingness to obtain in accordance with ac.care policy.
- Satisfactory completion of the statutory Psychological Suitability Assessment (PSA). For further information visit www.psychcheck.com.au/services/psychological-suitability-screening
- Child Safe Environment Certificate or willingness to obtain in accordance with ac.care policy.

How to apply In support of your application please:

- A cover letter outlining your reasons for applying and addressing the essential qualifications and experience the position description.
- Include a current CV/Resume with contact details for two (2) referees, one (1) of whom is/was a direct line manager.

For more information, please call Adam Robins on 0427 434 403

📌 Regional Manager Residential Care (Mount Gambier)
🏢 ac.care
📍 Mount Gambier