About the role The Service Coordinator / Intake Officer is responsible for supporting the delivery, coordination, and monitoring of disability and mental-health-related services for participants across Perth. This role is ideal for someone passionate about person-centred care, with strong administrative capability and experience working alongside people with psychosocial disabilities or mental health challenges. You will work closely with participants, support workers, families, and multidisciplinary teams to ensure services are delivered safely, ethically, and in line with NDIS, Support at Home (SAH), and Disability Services standards.

Key responsibilities

- Assist with intake, onboarding, and ongoing support for NDIS and disability clients.
- Maintain accurate client profiles, risk assessments, behaviour support summaries, and care notes.
- Provide frontline support for clients with mental health needs, including de-escalation and referral where appropriate.
- Coordinate services aligned with participant goals, needs, and care plans.
- Ensure service delivery meets NDIS Practice Standards, Human Rights Principles, and organisational policies.
- Support incident reporting processes and ensure timely follow-up.
- Assist in rostering support workers and monitoring service delivery hours.
- Liaise with families, allied health providers, behaviour practitioners, hospitals, and external agencies.
- Maintain high-quality documentation and data entry.
- Prepare progress reports, file notes,



and service updates for internal and external stakeholders.

About you

- Certificate IV in Disability, Mental Health, Community Services, or related field (or higher).
- Demonstrated experience supporting people with psychosocial or complex behavioural needs.
- Understanding of NDIS processes, supports, and service principles.
- Current National Police Clearance (or willing to obtain).
- Current Working with Children Check (or willing to obtain).
- First Aid & CPR certification.
- Valid WA Driver's Licence.
- Experience in de-escalation, behaviour management, or trauma-informed support (desirable).
- Knowledge of Support at Home and aged care reforms (desirable).
- Proficiency with care management systems (desirable).

Benefits

- Competitive salary with growth opportunities.
- Supportive, inclusive, and multicultural work setting.
- Ongoing professional development and training options.
- Opportunities for career progression within a growing organisation.
- Access to employee wellbeing programs.

About us Choice Health and Wellbeing Group is a multidisciplinary care provider dedicated to delivering personalised, high-quality services across aged care, disability, and community wellbeing. Our mission is to empower individuals to live independently, safely, and meaningfully in their homes and communities. We pride ourselves on professionalism, cultural competence, strong governance, integrity and a holistic approach to care.

📌 Servie Coordinator/ Intake Officer (Wanneroo)
🏢 Choice Health and Wellbeing Group
📍 Wanneroo