- Australia’s largest national organisation supporting people with eating disorders and body image concerns
- Rewarding, dynamic and innovating role in a well-established not-for-profit
- Supported by passionate and committed colleagues
- Based in Crows Nest, flexible working – mix of home and office
- Generous salary packaging options
- 0.6 FTE / over 4-5 days is preferred.
- Opportunity for 0.8FTE with additional admin responsibilities.

Are You Ready to Help Make a Change?

Butterfly Foundation is Australia’s national charity for eating disorders and body image issues, providing a voice for those affected and the people who care for them. Eating disorders are severe and complex mental illnesses with physical complications, and the medical, psychological, physical and social consequences can be long term and for many, life threatening.

Butterfly advocates for improved services from government, health and mental health organisations, and the eating disorder sector, raising awareness in the media and via community engagement. Butterfly runs Australia’s only national Eating Disorders Helpline, seven days a week; evidence-based clinical treatment and support programs; and delivers prevention initiatives in schools and the community to combat negative body image issues.

About the Role

The Supporter Services Officer ensures our donors and supporters have a positive and meaningful experience with Butterfly. This role provides the backbone of our fundraising operations by processing donations, maintaining accurate supporter records, and delivering warm, personal donor care through thank-you calls, cards, and timely responses to enquiries. You’ll play a key role in building trust and goodwill with our supporters,



ensuring that every donation is acknowledged and every interaction reflects our gratitude.

While the role officially reports to the Individual Giving Manager, the Supporter Services Officer will work closely with the Data and Insights Analyst on tasks relating to the fundraising database.

Accountabilities and Responsibilities

Supporter Care

- Act as the first point of contact for donor enquiries across channels (e.g., phone, email, and post) delivering warm, timely, and professional responses
- Provide donor care by making thank-you calls, writing personalised cards, and other ad hoc tasks to acknowledge our supporter’s impact
- Follow up with donors for missing details (e.g., contact details, payment details and schedules, tribute information) to mitigate the loss of supporters
- Develop productive ways of recording supporter interactions and create processes for reporting

Fundraising Admin

- Accurately process various types of donations from different channels (e.g., online, mail, phone, third-party platforms)
- Generate and distribute donation receipts and acknowledgement letters in a timely and accurate manner
- Develop processes to efficiently monitor and manage data hygiene across the CRM (e.g., deduplication, coding, processing donations, updating supporter details) to ensure records are maintained to the highest standard of accuracy, consistency, and confidentiality




- Efficiently manage the fundraising teams weekly and monthly reconciliation of income with the Finance Team

Team Support

- Work closely with the fundraising team to provide general admin as required
- Work collaboratively to ensure donors receive consistent, positive experiences across all touchpoints
- Assist with reporting on donations, donor trends, and supporter feedback
- Support fundraising campaigns and appeals with data entry, mailouts, and supporter follow-up
- Initiate and contribute ideas for improving supporter processes, systems, and engagement strategies

To see the FULL Accountabilities & Responsibilities and Selection Criteria,

Essential criteria

- Strong administrative and organisational skills with high attention to detail
- Experience using CRM/databases (fundraising preferred) as well as MS suite
- Excellent written and verbal communication skills, with a warm and professional manner
- A genuine passion for delivering outstanding supporter care, confidence in making phone calls to supporters and building positive rapport
- Proactive and motivated to improve systems and processes, with a commitment to learning and growth
- Ability to manage multiple tasks, prioritise effectively, and meet deadlines in a fast-paced environment
- Ability to work effectively as part of a team

To Apply

All applicants should apply through Seek with a resume and a cover letter addressing the Selection Criteria (as detailed in the Position Description).

Closing Date: Sunday 22nd November 2026, please note that if we receive a high level of applications, the vacancy may close earlier than stated. Therefore, we would encourage you to submit your application as soon as possible.

For enquiries about this position, please email **@butterfly.org.au

📌 Supporter Services Officer (Crows Nest)
🏢 Butterfly Foundation
📍 Crows Nest