- Oversee the queries/complaints raised by Buyers relating to IAA Auctioned stock
- Support the business and the buyers with timely and fair resolution of complex buyer queries/complaints relating to assets sold
- In conjunction with the senior leadership team develop consistent application of compensation for fairness for all buyers
- Continuous improvement to existing arbitration process and maintain appropriate records
- Resolve escalated and challenging buyer questions, complaints, and requests
- To create an setting which reflects the company philosophy of exceptional customer service by monitoring and managing service levels
- Acting as a role model for all team members by always employing superior customer service
- Ensures team is knowledgeable and skilled with RB Global computer systems,
customer registration and payment requirements
- Supporting collection of Accounts Receivables in a timely manner and banking duties particularly in relation to refunds/credits
- Act as a liaison with all levels of the organization to ensure accurate reporting of information
- Build and maintain strong relationships with customers, financial institutions, local taxation offices, motor vehicle branches to obtain information or solve problems
- Following up on all customer inquiries
- Escalate problems or issues to senior management
- Perform other duties as assigned