Overview

Work Type: Fixed-term - Part-time

Salary: Salary not specified

Grade: Education Support - Level 1, Range 2

Occupation: Administration

Location: Melbourne - Western suburbs

Reference: 1550314

Selection Criteria

1.

Demonstrated ability to provide high-quality administrative, front office, first aid and knowledge of Cases21 and Compass, including the capacity to manage competing priorities, maintain accurate records and deliver efficient operational support in a busy school environment.

2.

Highly developed interpersonal and communication skills, with the ability to provide exceptional customer service and build positive relationships with students, families, staff, visitors and the wider school community.

3.

Demonstrated ability to work collaboratively and independently, exercise initiative and sound judgement, adapt to changing priorities, and contribute to a positive, inclusive and student-centred school culture while maintaining confidentiality and professional standards.

4.

Demonstrated knowledge and experience in the provision of routine first aid and student medication within a school setting.

Role

Role

We are seeking someone who has knowledge in Cases21

The position is currently fixed term; however, for the successful applicant, there is potential for the role to become ongoing, subject to enrolment numbers and Department approval.

Role Purpose

The Administration Officer (Front Office, First Aid, Attendance & Enrolments) provides administrative and operational support to the school office, delivering high-quality customer service to students, families, staff and visitors. The role includes front-of-house reception duties,



first aid administration, and general school administration functions including enrolments and attendance. Duties are performed in accordance with established procedures, school policies and Department guidelines.

As a member of a newly established school community, the successful applicant will demonstrate flexibility, adaptability and a willingness to undertake a broad range of administrative and operational tasks to support the establishment and growth of the school. Due to the dynamic nature of a current school environment, responsibilities may vary according to operational needs and staffing structures.

As enrolments increase and staffing structures develop, responsibilities may evolve and be redistributed to meet the changing needs of the school. Over time, the position is expected to become increasingly specialised and clearly defined while continuing to play a key role in supporting the efficient operation of the school.

Working closely with fellow administration staff, the successful applicant will help foster a cohesive, team-oriented and customer-focused office environment. This includes promoting positive working relationships, supporting teamwork,



sharing information and contributing to consistent administrative practices that ensure the school office operates effectively and provides a high level of service to students, families, staff and the broader school community.

Responsibilities

Responsibilities

Key Responsibilities

Reception and Front Office

- Provide a welcoming and professional first point of contact for students, families, staff and visitors.
- Answer telephone, email and face-to-face enquiries and direct requests appropriately.
- Manage visitor sign-in procedures and maintain visitor records.
- Assist with student attendance processes, late arrivals and early departures.
- Support the distribution of school communications and notices.
- Maintain confidentiality when handling sensitive information.

First Aid Administration

- Provide routine first aid to students in accordance with school procedures and approved first aid practices.
- Maintain accurate records of student presentations to the first aid room.
- Contact parents/carers regarding illness, injury or student collection when required.
- Maintain first aid supplies and monitor stock levels.
- Support the administration of student health plans and medical information.
- Assist with the management of student medications in accordance with school procedures.

Enrolment Administration Support

- Coordinate the school's enrolment processes from initial enquiry through to student commencement.
- Organise, process and maintain enrolment documentation, student records and confidential information.
- Ensure student data is accurately entered, maintained and updated within school administration systems.
- Liaise with families regarding enr

📌 Administration Officer (Melbourne)
🏢 Victorian Government
📍 Melbourne