Kogan.com is seeking customer-focused team members to join its Melbourne-based Customer Care team. You will resolve escalated queries using Salesforce and SAP, support customers via email and phone, and process refunds and replacements with accuracy and empathy.
You'll collaborate with freight carriers, work with internal teams to improve the customer experience, and stay updated on products. The role supports onboarding for overseas agents and offers a dynamic, quick-paced environment.
📌 Customer Care Specialist: Tech-Savvy Problem Solver (Melbourne)
🏢 Kogan
📍 Melbourne
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