Lifeline Australia is seeking an In-Shift Support Supervisor for Digital Services, with work from home options. The role supports Crisis Supporters on a 24/7 roster, monitors service quality, and coordinates responses across shifts to ensure safety and continuity.
You will provide real-time coaching, conduct debriefs after challenging interactions, and coordinate with teams to resolve tech issues, ensure compliance, and drive continuous improvement within a busy digital help desk.
📌 Remote Digital Crisis Support Supervisor (Hobart)
🏢 Amrize
📍 Hobart