About The Organisation: It is the government entity responsible for overseeing a nation's external engagements, supporting citizens internationally, and coordinating global partnerships and responses.
About The Role: This organisation is seeking an experienced APS4-5 Administration or Client Service professional with strong communication, organisational and problem-solving skills to join a high-performing team.
- MUST have a minimum NV1 Security Clearance held prior to commencement
- Ability and willingness to Undergo Police Check
- Selection Criteria Response
Key Responsibilities
- Manage client enquiries via phone, email and face-to-face.
- Provide advice in line with policies and procedures.
- Assess and process applications, ensuring accuracy and completeness.
- Maintain client records and internal systems.
- Liaise with stakeholders, government agencies and service providers.
- Process sensitive information and undertake external checks.
- Prepare documentation for delegate review and approval.
- Maintain SOPs and contribute to process improvements.
- Provide general administrative and team support.
Essential Skills & Experience
- Experience in client service, administration or application processing.
- Strong communication, organisational and time management skills.
- High attention to detail and problem-solving abilities.
- Ability to interpret policies and procedures.
- Ability to manage competing priorities in a fast-paced environment.
- Robust stakeholder engagement and teamwork skills.
- Proactive approach to continuous improvement.
Desirable
- Certificate III or IV in Government.
- Knowledge of security clearance vetting processes and PSPF.
- Government or highly regulated environment experience.
- Experience handling sensitive and confidential information.
📌 Client Service and Administration Officer (Canberra)
🏢 Ignite
📍 Canberra
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