As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress‑free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

While HJB Travels Agency USA is proudly based in Massachusetts, we foster a supportive, global community . We provide structured training, mentorship, and ongoing support for agents located in the Australia , ensuring you’re fully equipped to succeed regardless of location.

Key Responsibilities

- Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
- Support clients with booking modifications, cancellations, and special travel requests.
- Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
- Follow up with clients to confirm travel plans and gather feedback post‑trip.
- Address concerns with empathy and efficiency, ensuring client satisfaction.
- Remote flexibility – work from anywhere, with hours that fit your lifestyle.
- Exclusive travel perks and access to industry‑only discounts.
- Professional growth – ongoing training and support from a dedicated team.
- Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

- Excellent communication skills—both written and verbal.
- A background in customer service, ideally within travel, tourism, or hospitality.
- High attention to detail, strong organizational habits, and a proactive mindset.
- Tech‑savvy and able to learn current systems and booking tools quickly.
- A genuine enthusiasm for travel and helping others create memorable experiences.





Your Role

- Deliver professional customer service in‑person, via phone, or email.
- Assist clients in planning seamless experiences.
- Prepare and manage client itineraries and needs.
- Maintain meticulous records in line with government regulations and company policies.
- Organize and manage files effectively.

What We Offer

- Multiple Training Opportunities: We believe in nurturing our team’s potential with extensive training support.
- Supportive Community: Engage in our group forum and monthly virtual gatherings to share ideas, seek assistance, and foster a sense of belonging.
- Flexible Working Arrangements: Choose between part‑time or full‑time roles, all with the convenience of remote work.
- Employee discounts to fuel your passion.
- Flexible schedule for a better work‑life balance.
- Professional development assistance to advance your career.

About the Role

As a Holiday Consultant, youll help families, couples, and groups plan memorable holidays year‑round. Youll provide personalized recommendations, coordinate bookings, and ensure every trip is seamless and stress‑free from start to finish.

Recommend customized holiday packages and itineraries.

Arrange accommodations, tours, and seasonal excursions.

Share destination insights and highlight local events or experiences.

Maintain clear communication with clients before and during travel.

Qualifications

Strong communication and interpersonal skills.

Enthusiasm for travel, culture, and holiday planning.

Organized, detail‑oriented, and comfortable working remotely.

What We Offer

Comprehensive training and professional development.

Supportive, mentorship‑driven team culture.

Access to travel education, industry resources, and exclusive perks.

Itinerary Specialist

Must be authorized to work in the US, UK, Australia, LATAM, or Spain.

Must have access to reliable internet.

📌 Senior Post-Award Grants (Newcastle)
🏢 University Of Newcastle Employees, Location, Alumni
📍 Newcastle