Customer Service Administration Assistant

MicroWay is a well-established software distribution company specialising in industry-leading AI powered eLearning software products. We're expanding our team and looking for a friendly,motivated customer service and administration assistant to join us.

About the Role

You’ll work closely with our Sales Support Specialist to provide professional, efficient and friendly customer service on the phone and via email to our customers. Arranging prompt fulfilment and invoicing of customer orders, whilst maintaining accurate records in MYOB and CRM. Contribute positively to the overall performance of the MicroWay team.

What You’ll Do

- Customer Service viaPhone andEmail
- Invoicing and order fulfilment (electronic only)
- Maintain CRM records and reports
- Support the Sales and Finance teams
- Other office duties asrequired





What You Need

- 1 - 2 Years min. experience in office admin and/or customer service
- Intermediate to advanced proficiency in Excel, Word and Outlook
- Experience withInvoicing or Ordering
- MYOB experience an advantage
- High standard of communication and interpersonal skills
- Excellent attention to detail
- Tech-savvy — you pick up current software quickly without hand-holding
- Consistent punctuality and reliability.

Salary

$65,000 – $80,000 per annum + Superannuation (reflecting experience)

Hours

Monday–Friday, 9:00 am – 5:30 pm
Work from home: Monday, Tuesday, Friday | Office: Wednesday & Thursday (Braeside)

📌 Customer Service Administration Assistant (Melbourne)
🏢 Microway
📍 Melbourne