Coinbase is seeking a Complaints Analyst III on the Global Complaints team within Customer Experience. You will investigate and resolve consumer, regulatory, and litigation support complaints to deliver fair outcomes for Coinbase customers.
You will own cases from intake to resolution, ensuring timely, accurate responses. You will maintain Salesforce records, escalate complex issues, and participate in calibration and training to align with evolving quality standards.
📌 Remote AI-Savvy Complaints Analyst III (Australia)
🏢 Mercor
📍 Australia
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