Combine automotive expertise with tribunal experience

Are you an experienced automotive professional who knows how to investigate complex vehicle disputes, assess technical evidence and prepare for formal tribunal proceedings?

We’re looking for a Senior Automotive Dispute Resolution Specialist to manage complex and sensitive automotive disputes, develop clear and defensible technical findings, and represent our automotive client in consumer tribunal proceedings.

This is an chance to apply your technical knowledge in a role that goes beyond routine diagnostics, warranty assessment and customer complaint management. You’ll work closely with legal and technical specialists, manage escalated matters and help drive fair, evidence-based outcomes.

You’ll also provide day-to-day guidance and coaching to two Customer Liaison team members.

Tribunal experience is essential. We’re particularly interested in candidates who have prepared cases for hearings, presented or explained evidence, worked alongside legal representatives, or represented an organisation in formal proceedings.

Your background may include automotive manufacturing, dealership aftersales, technical investigations, motor vehicle claims, insurance, warranty disputes or a related field.

What you’ll be doing

Tribunal proceedings and evidence

- Prepare for and participate in consumer tribunal hearings and proceedings.

- Present or explain technical findings and evidence, respond to questions and support the client’s position with clear, evidence-based explanations.

- Review case documentation, organise supporting evidence and prepare technical reports,



findings and recommendations for hearings.

- Work with legal representatives to develop submissions, assess competing arguments and support the client’s position.

Complex automotive investigations

- Investigate alleged vehicle faults, damage, accidents, vehicle fires, warranty disputes and other sensitive technical matters.

- Review vehicle histories, servicing and repair records, warranty information, inspection reports and evidence from customers, dealerships, suppliers and insurers.

- Assess conflicting information, identify relevant technical issues and develop well-reasoned, defensible conclusions.

- Translate complex technical findings into clear explanations for tribunal members, legal representatives, customers and other non-technical audiences.

Escalated disputes and stakeholder management

- Take ownership of high-risk customer disputes, executive referrals and complex matters requiring sound judgement and discretion.

- Support legal and regulatory matters, including Australian Consumer Law issues, regulatory enquiries and requests from authorised government bodies.

- Collaborate with legal, technical, product, dealer, customer experience and operational teams to progress cases and achieve appropriate outcomes.





- Identify recurring technical and customer issues and contribute to improvements in processes and dispute resolution outcomes.

Team support and development

- Provide day-to-day guidance and coaching to two Customer Liaison team members.

- Support workflow coordination, case quality and the effective management of competing priorities.

- Share technical knowledge and help build the team’s capability in complex dispute resolution.

What we’re looking for

Essential experience and capabilities

Tribunal and hearing experience

- Demonstrated experience preparing for and participating in formal tribunal proceedings, including representing an organisation, presenting or explaining evidence, or providing substantive hearing support.

- Experience preparing cases for hearings, reviewing documentation, organising evidence and developing clear, evidence-based arguments or recommendations.

- The confidence to explain findings, respond to questions and communicate effectively in formal hearing environments.

Automotive technical expertise

- Strong automotive technical knowledge, including vehicle systems, faults, diagnostics, repairs, servicing, warranty matters or aftersales operations.

- Experience investigating technical issues, assessing evidence and forming sound conclusions in complex or contested matters.

- The ability to interpret technical information and explain findings clearly to both technical and non-technical audiences.

Professional capabilities

- Strong analytical, investigative, written and verbal communication skills.

- Sound judgement, attention to detail and

📌 Senior Automotive Dispute Resolution Specialist (Melbourne)
🏢 Percepta
📍 Melbourne