Claims Specialist | Property or Motor | Melbourne's East | Salary DOE

About the Organisation

Our client is an established Victorian insurance brokerage with a solid focus on client service and technical knowledge. Its in-house claims team of about 10 manages claims for the brokerage's clients.

About the Role

We're recruiting a Claims Specialist to manage a portfolio of property or motor claims, depending on your background.

This is a brokerage claims role, not an insurer claims role. There is no settlement authority. You advocate for the client with insurers to reach the right outcome.

Responsibilities include:

- Managing a portfolio of claims from lodgement to finalisation
- Advocating for clients with insurers, assessors, builders and repairers
- Interpreting policy wordings and explaining claim decisions to clients
- Keeping clients and account managers informed at each stage
- Handling disputes and complaints, and escalating where needed
- Meeting the team's service standards and KPIs

About You

You'll have property or motor claims experience, from a brokerage, insurer, assessor or TPA.



Candidates from an underwriting background will also be considered.

Ideally you'll bring:

- End to end claims experience in property or motor
- Confidence interpreting policy wordings
- Clear written and verbal communication
- A car and driver's licence (the office is in a business park)

What's on Offer

- Salary is dependent on experience
- Car parking provided
- Full time in the office during the 6 month probation, then 3 days in the office and 2 from home
- A claims team of about 10

As part of our compliance process, we will provide you with a privacy statement and candidate registration form to complete.

Hooker & Heijden and our clients' interview process includes telephone, video and in-person interviews. Testing may also be part of the interview process.

Please note, as part of securing your new position it may be a requirement of employment that you undertake background checks including but not limited to police, bankruptcy, banned register and qualification checks.

📌 Claims Specialist (Melbourne)
🏢 Hooker And Heijden
📍 Melbourne