Vinted is seeking a Member Experience and Policy Specialist to shape and improve member support policies across Vinted Go. You will ensure reliable, explicit, and friction-free support through the parcel journey, collaborating with Product, Engineering, and Operations to scale with fewer frictions.
You’ll turn support signals into actionable policies and workflows, balancing member satisfaction with regulatory and operational needs, while partnering with external vendors as required.
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📌 Member Experience & Policy Architect (Colac)
🏢 Vinted
📍 Colac