Food & Beverage Attendant - Room Service

The Food & Beverage Attendant - Room Service tailors each guest's experience to their unique tastes, creating memorable moments in line with the InterContinental Service Standards. We are seeking a Part‑Time Food & Beverage Attendant with weekday availability, who can work a minimum 20hrs per week with the ability to confidently deliver unforgettable experiences. This role requires a warm welcome, inspired recommendations, and seamless service.

A little taste of your day‑to‑day:

- Provide exceptional in‑room delivery of food and beverage experiences
- Respond to guest calls and enquiries promptly, professionally, and with genuine care
- Take, manage, and process cash and credit transactions accurately
- Prepare and serve food and drinks to a high standard, highlighting promotions where appropriate
- Set up, stock, and maintain your workstation, ensuring all supplies are replenished and equipment is fully operational
- Set up and pack down the venue/outlet as required
- Work closely with the restaurant, kitchen, and wider hotel teams to deliver a seamless guest experience
- Maintain exceptional cleanliness standards across all work areas and equipment
- Minimise waste and report any unsafe equipment, low supplies, or safety incidents to your supervisor or duty manager
- Undertake ad‑hoc duties as required to keep service running smoothly

What we need from you:

- Experience & knowledge – strong beverage knowledge and previous experience working in a hotel, restaurant or bar is preferred
- The strength to lift, push and pull big objects up to 23 kg, which can also involve bending and kneeling
- Your strong attention to detail and problem‑solving skills will turn issues into opportunities so every guest leaves with great memories
- The flexibility to work across a rotating roster including nights, weekends and public holidays, must have weekday availability.
- Responsible Service of Alcohol Certification (SA/Nationally Accredited) & Food Safety Certificate




- An unrestricted visa to work in Australia or be a permanent resident.

What you can expect from us:

You’ll be rewarded for your hard work with a suite of perks that supports you and your family's well‑being, including:

- HIGA Award Level 2 - Base Rate $27.08 per hour + Shift / Weekend Penalties
- Paid birthday leave
- Hotel perks like accommodation and food & beverage discounts
- Enhanced parental leave
- Proactive health days and flexible work options.
- Your career journey will be supported through our lifelong development program
- IHG Career Milestone celebrations
- Transfer of entitlements as you move and grow with IHG.
- Access to our discount retail platform that makes your pay go even further

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing Framework, we are committed to supporting well‑being in your health, lifestyle, and workplace.





We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Job Identification:

- Job Category: Food and Beverage
- Job Schedule: Part time

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work. As a Food & Beverage Attendant, you'll play an essential role in delivering friendly, attentive, and efficient service across our dining outlets.

Whether welcoming guests, taking orders, serving food and beverages, or ensuring the outlet is ready for service, you'll help create experiences that make every stay special.

Typical day:

- Deliver warm and attentive service: Welcome guests, take orders accurately, serve food and beverages, and respond promptly to guest requests.
- Create memorable guest experiences: Build positive relationships with guests, anticipate their needs, and handle feedback professionally.
- Maintain service excellence: Follow Hilton's service standards and ensure food and beverages are presented and delivered to the highest quality.
- Support smooth outlet operations: Assist with table setup, clearing, resetting, cleaning, and preparing the outlet before, during, and after service.
- Work effectively as a team: Coordinate closely with colleagues, supervisors, kitchen teams, and other departments to ensure seamless service.
- Support revenue and efficiency: Promote menu items and special offers where appropriate, process orders accurately, and minimize wastage.
- Uphold health and safety standards: Follow food safety, hygiene, sanitation, alcohol awareness, and workplace safety procedures

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