Job Category: Community Services and Development

Make a difference where it matters most

At Housing Choices Australia, we believe everyone deserves a safe and affordable home. We are a leading not-for-profit housing provider committed to building inclusive and thriving communities. Our Five-Year Strategic Plan (2024-29) prioritises people and aims to deliver social impact, sustainable growth, and empowered teams.

Join us in building a better future, one home at a time.

Why you will love working with us

Join a passionate, purpose-driven team where your work creates lasting impact, and your wellbeing, growth, and individuality are genuinely valued.

- Purposeful impact - make a meaningful difference in people’s lives by supporting inclusive, safe, and affordable housing.
- Growth and development - enhance your skills and advance your career through tailored learning opportunities.
- Balance that works - enjoy 5 weeks annual leave and adaptable working arrangements suited to your lifestyle.
- Valuable benefits - increase your income through salary packaging, and 16 weeks of paid parental leave.
- Supportive culture - be recognised and celebrated in an inclusive, values-driven workplace.

Job Description

The Opportunity

To provide day-to-day operational leadership, people management and specialist practice oversight for Common Ground Adelaide within the Supportive Services directorate, ensuring safe, consistent and outcomes focused service delivery.

Reporting to the Manager Supportive Housing, the Supportive Housing Team Leader is responsible for the day-to-day leadership and coordination of Common Ground Adelaide services.



The role provides line management to a team of varied frontline workers and coordinates their work to deliver integrated, Housing First-led support, case coordination, community connection and tenancy-sustainment outcomes for residents.

The Supportive Housing Team Leader provides regular line management, casework and practice supervision, workload oversight, performance support and career development for the team. The role applies a high level of knowledge in person-centred, trauma-informed, recovery-oriented and Housing First service delivery for people who have experienced homelessness and may present with intersecting experiences of trauma, domestic and family violence, mental ill-health, alcohol and other drug use, disability and complex health needs.

What you’ll do

- Deliver Common Ground Adelaide services in accordance with regulatory, contractual,legislative and internal business requirements, escalating material compliance issues.
- Manage day-to-day team performance against approved service targets, key performanceindicators, work plans and operational priorities.
- Provide timely and accurate operational reporting on service activity, resident outcomes, workforce pressures, performance, compliance, incidents, emerging issues and corrective actions.
- Provide line management to Common Ground Adelaide staff, including recruitment, induction, probation, performance planning and review,



with clear individual and team accountabilities, goals, service standards and deadlines.
- Provide regular casework and practice supervision, performance feedback and guidance on complex presentations, professional boundaries, ethical decision-making, risk, reflective practice and staff wellbeing; recognise achievement and address performance, conduct or team-functioning issues promptly.
- Allocate and review workloads, caseloads, program activity and day-to-day resources, using service data, audits and feedback to monitor delivery and maintain responsive, safe and equitable services.
- Translate Supportive Housing strategy, directorate priorities and approved program plans into clear day-to-day priorities for Common Ground Adelaide.
- Identify, assess and manage day-to-day operational, practice, safeguarding, compliance and health and safety risks within Common Ground Adelaide.
- Lead and coordinate the service delivery functions so that direct support, case coordination and community development activities are integrated around resident goals and program outcomes.
- Oversee the quality, timeliness and consistency of assessment, intake, case coordination, practical support, resident programs, referrals, advocacy and community connection activities delivered.
- Ensure resident support is guided by Housing First principles and strengths-based, trauma-informed, recovery-oriented, culturally responsive and person-centred practice, promoting resident choice, safety, independence and tenancy sustainability.

Desired Skills and Experience

What you'll bring:

- Relevant tertiary qualifications in social work, psychology, social or healt

📌 Supportive Housing Team Leader (Adelaide)
🏢 Housing Choices Australia
📍 Adelaide