An opportunity foran experienced, dynamic and energetic Front Desk Supervisor has become availableto join our passionate team at 57 Hotel, a 92-room boutique hotel in Surry Hills.

The main purpose of this role is to supervise daily front-desk operations, provide exceptional customer service to guests and assist higher management.

KEY RESPONSIBILITIES:

- Manage daily operations of the Front Office department;
- Supervise, train and assist the Hotel staff to ensure all the Hotel's standards and procedures are met and observed;
- Ensure close cooperation with all departments and properties regarding daily operations;
- Ensure all guest requests are accurately actioned with prompt follow through;
- Create cutting-edge ways to upsell additional services to our guests;
- Take personal responsibility to ensure that all inquiries are addressed;
- Manage individual and group reservations;
- Manage and resolve guest challenges.





In order to maintain these responsibilities the successful applicant must have:

- Previous supervisory experience in front office or reservations in a similar environment of a 100 key hotel;
- Working knowledge of Room Master Property Management System would be highly advantageous;
- Excellent verbal and communication skills;
- Be able to work independently and within a team environment;
- Ability to work to tight deadlines and keep cool under pressure;
- Excellent attention to detail;
- Strongorganizational skills and ability to prioritize;
- Microsoft Office Skills (Word, Excel and Outlook);
- Availability to work days, nights, weekends and public holidays;
- Exceptional customer service with internal and external guests;
- Excellent grooming and professional presentation at all times;
- First Aid certificate or ability to obtain;

📌 Front Desk Supervisor (Sydney)
🏢 57 Hotel
📍 Sydney