Torus Group in Liverpool is seeking a Service Desk Analyst to join the IT team on a 6-month contract. This role provides first-line IT support to colleagues across the Torus Group, handling incidents, service requests and day-to-day technology issues from a busy, customer-focused setting.
You will be the first point of contact for IT support requests via phone, email and self-service portals, log and triage incidents in the ITSM system, and own tickets through to resolution.
📌 First-Line IT Support Analyst — Customer-Focused Desk (Liverpool)
🏢 Torus Group
📍 Liverpool
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