If you love being the first call for a senior client, growing an account because you saw what it needed next, and helping the people around you do their best work, then this one's for you.

Heads & Tales is looking for a Senior Account Manager to join our Sydney team. You'll lead your own portfolio of B2B and B2C client accounts, owning the relationship, the commercial performance of each account and the quality of the work we deliver across our clients' owned channels: websites, publications, newsletters, content hubs and social. We're an owned media agency and we've been smart storytellers for over 25 years, because we believe the craft of storytelling can change the world for the better.

This is where account management moves from coordinating delivery to leading it. You'll step into established senior client relationships quickly, act as a trusted adviser, and support the Account Managers and Account Executives around you to do their best work. You'll report to our Client Partnership Director, and the role sits on a well-trodden path towards Account Director.

The role

Here's a bit of a snapshot of what's involved in the role:

- Look after your portfolio - be the senior contact across your accounts, including some of our larger and more complex ones, accountable for relationship health and results, and trusted to make the call
- Be a trusted adviser - build relationships with senior client stakeholders, get to know their business and audiences, and use performance data and insight to show how their owned channels could work harder
- Turn objectives into account plans - lead briefs and account plans that connect client goals to owned media outcomes,



and represent Heads & Tales as the owned media lead in the client's agency village
- Own the numbers - take responsibility for your portfolio's financial performance, from scoping and pricing new work and renewals to margin, utilisation, monthly revenue forecasts and invoicing in Productive and ProSpend
- Grow your accounts - spot and shape organic growth opportunities from first idea to proposal and conversion, run client workshops, and co-lead sections of pitches
- Set the standard for delivery - oversee our editorial, design, digital, social and production teams, resolve resourcing, timing or quality issues before they reach the client, and own final quality assurance
- Help the team grow - guide, mentor and review the work of Account Managers and Account Executives on your accounts, with the potential for direct line management as required
- Collaborate across the network - work alongside strategists, editors, designers and our in-house production studio Sherpa, and bring in sister agencies Reload Media, Keep Left, Tide and Chapter One Consulting where they can extend the impact of your clients' owned channels
- Use AI as a tool, never the author - bring AI into performance insights, workshop prep and pressure-testing growth ideas so you have more headspace for clients and your team, while the thinking and the final call stay with you

Who we think would be a good fit





We think the person who would thrive in this role is someone with:

- Around 5+ years of account or client management experience, including looking after accounts on your own, ideally in a content, creative, integrated or publishing agency (PR, newsroom and brand-side routes are just as welcome)
- A track record with senior client stakeholders, where clients come to you for advice, not just updates
- Real commercial ownership: you've managed account budgets, margin, utilisation and forecasts, and you understand how an agency makes money
- Experience growing existing accounts, from spotting the opportunity to shaping the proposal and seeing it through
- Experience guiding and mentoring more junior team members, with the care to help them grow (formal line management is a bonus, not a must)
- A point of view on owned media and the content people choose to engage with, and comfort presenting and talking through ideas with senior stakeholders
- A proactive approach to managing multiple projects and deadlines in a busy, rapid-moving environment
- A curious, responsible approach to AI - you're keen to use it to work smarter and think wider, and you know the original idea, the fact-check and the final call are human
- Familiarity with Productive, ProSpend or similar agency tools will be a bonus

What Heads & Tales can offer you

- Smart storytellers for over 25 years - we're an owned media agency that believes the craft of storytelling can change the world for the better, and we make work that resonates rather than fills space.
- Real range in your work - from strategy and insights to digital content hu

📌 Senior Account Manager (Sydney)
🏢 Heads & Tales Content Agency
📍 Sydney