At Taronga Zoo in Sydney and Taronga Western Plains Zoo in Dubbo, we lead conservation efforts in the field and participate in regional and global conservation breeding programs to establish insurance populations for species threatened in the wild. We also operate two wildlife hospitals that treat and rehabilitate injured native wildlife, as well as providing best practice health care for the animals at our Zoos.

Taronga has a deep commitment to conservation science. In Australia and internationally, we work with universities, governments and conservation partners to respond to challenges impacting wildlife and people. We also have a proud tradition of delivering conservation education programs that increase knowledge and awareness and inspire students to become global leaders in conservation. Taronga receives support from the NSW Government and the Taronga Foundation. Established in 2000, the Taronga Foundation raises funds for conservation, education programs and wildlife in our care.

- Located at Dubbo's Iconic Taronga Western Plains Zoo
- Ongoing, full-time position
- TCSA Salaried Employees Award, Clerk Grade 3, annual package starting from $98,832 (includes base salary $87,199 + plus superannuation & leave loading)

Taronga Western Plains Zoo Dubbo is looking for an experienced and motivated Technology Support Officer to join our Corporate Servies team

Based in Dubbo, this is an all‑rounder, hands‑on role responsible for supporting a wide range of technologies through face‑to‑face, remote, and helpdesk channels. The role resolves incidents and service requests of moderate complexity across Taronga's IT environment, including desktops, laptops, mobile devices, software, networks, and peripheral systems.

About the Role…





The Technology Support Officer provides broad-ranging Tier 1 and Tier 2 technology support, with Taronga Western Plains (Dubbo) as the primary site, and Taronga Zoo Sydney (Mosman) supported as a secondary/backup location as required.

Contributes as a project resource, providing practical technical input across planning, testing, deployment, and review phases of technology initiatives, particularly those impacting Taronga Western Plains Zoo.

The position supports endpoint patching, manages the end‑to‑end asset lifecycle (including procurement and loan devices), provides backup support to AV and Helpdesk functions, and ensures services are delivered in line with organisational policies, service levels, and KPIs.

- Provide face‑to‑face and remote IT support primarily at Taronga Western Plains Zoo (Dubbo), with backup support to Taronga Conservation Society Australia (Mosman) as required, ensuring timely resolution of incidents and service requests in line with agreed service levels and KPIs.
- Act as a local, multi‑skilled technology resource, supporting a broad range of systems and technologies and coordinating with Sydney‑based teams where escalation is required.
- Utilise appropriate tools and diagnostic methods to troubleshoot and restore users' IT systems, applications, and connectivity to optimum performance, escalating complex issues as required.
- Set up,



configure, deploy, and provide ongoing support for desktops, laptops, mobile devices, and peripherals in accordance with the Standard Operating Setting (SOE).
- Build, configure, patch, and deploy endpoints (desktops and laptops), and assist with server patching processes under the direction of senior technology staff.
- Provide support for the analogue and digital radio fleet, including basic configuration, troubleshooting, and coordination with vendors for maintenance and repairs.
- Perform basic network administration tasks, such as patching network ports, assisting with connectivity checks, and supporting site readiness activities, escalating advanced issues to infrastructure specialists.
- Monitor system and device performance to proactively identify and help prevent service disruptions.
- Maintain accurate asset management records, including procurement, allocation, returns, and lifecycle tracking of devices, loan equipment, and accessories.
- Liaise with internal stakeholders and external vendors to coordinate repairs, warranty claims, replacements, and service visits, particularly for Dubbo‑based assets.
- Contribute to technology projects by providing hands‑on technical support during planning, testing, deployment, and post‑implementation activities.
- Provide support and maintenance for EFTPOS and POS systems, including hardware setup, software updates, basic troubleshooting, and vendor coordination.
- Provide backup support for AV services or the central Helpdesk when short‑staffed or during peak demand periods.
- Develop and maintain user guides, knowledge articles, and technical documentation to support end users an

📌 Technology Support Officer (Dubbo)
🏢 Taronga Zoo
📍 Dubbo