Our client is a large values-focused Federal Government Agency seeking an APS3 Customer Service & Administration Officers to provide front-of-house, participant and administrative support within local service centres.

This is a public-facing roles suited to people with strong customer service, administration and communication skills who are comfortable managing enquiries, appointments, inboxes and accurate data entry.

*The official position title is Participant Support Officer (APS3).Contract: Initial term until 31 December 2027, with extension potential.Rate: $38.89 per hour + Super

About the role

You'll support participants and stakeholders through a mix of reception, customer service and administrative duties. The role includes responding to enquiries, coordinating appointments, managing shared inboxes and phone enquiries, completing data entry and ensuring participant matters are followed through accurately.

Key responsibilities

- Provide front-of-house and reception support to participants.




- Respond to customer enquiries and provide straightforward information or referrals.
- Manage shared inboxes, telephone enquiries and appointments.
- Complete participant-related administrative and planning tasks.
- Undertake accurate data entry and ensure follow-up actions are completed.
- Record complaints, feedback and other information in business systems.
- Support smooth day-to-day office and service delivery operations.

About you

- Customer service, administration or front-office experience.
- Solid written and verbal communication skills.
- Ability to manage competing tasks and meet deadlines.
- High attention to detail and accurate data entry skills.
- Robust problem-solving and teamwork capability.
- Confidence dealing with members of the public and sensitive information.
- Comfortable using Microsoft Office, CRM or similar business systems.
- Disability, allied health or community services experience highly regarded.

📌 Customer Service (Traralgon)
🏢 Talent
📍 Traralgon