This is a hands-on support role focused on helping employees get the most out of their workplace technology and ensuring day-to-day IT issues are resolved efficiently.

Key responsibilities

Provide technical support to employees across onsite and remote environments

Troubleshoot laptops, desktops, software, peripherals, and connectivity issues

Support Windows devices and common workplace productivity applications

Assist with device setup, deployment, maintenance, and equipment tracking

Manage and resolve IT support requests and elevate more complex issues when required

Support workplace technology such as printers, meeting room equipment, and remote-access tools

Maintain transparent technical documentation and contribute to improvements in IT support processes

Work closely with other technology teams to provide a positive end-user experience

About you

Familiarity with Microsoft 365 and common business applications

Basic understanding of networking concepts and troubleshooting

Strong problem-solving and customer service skills

Clear communication and the ability to support both technical and non-technical users

Comfortable working independently as well as part of a broader technology team

📌 IT Support Analyst (Sydney)
🏢 Leading
📍 Sydney