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Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Primary Purpose

At Volvo Group Australia, we know that strong relationships are at the heart of a successful dealer network. We are looking for an experienced, commercially minded leader who understands the value of genuine partnerships and can bring people together to deliver exceptional service and customer outcomes. As our Director - Uptime & Service Excellence, you will play a pivotal role in strengthening relationships across our dealer networks throughout Australia and designated export markets.

Reporting to the Vice President Service Market and as a member of the Service Market Leadership Team, you will work closely with Dealer Principals, dealership leadership teams and internal stakeholders to build trust, strengthen collaboration and drive consistent service performance. Success in this role is not simply about understanding service operations. It is about your ability to influence, engage and bring our dealer network along on the journey, balancing commercial priorities with customer expectations and building partnerships that deliver sustainable results.

Key Responsibilities

- Lead the development and execution of the Uptime & Service Excellence strategy, translating functional priorities into measurable outcomes that improve vehicle uptime, service responsiveness, product reliability and customer experience across Australia and export markets.




- Drive performance across a distributed dealer and service network ecosystem, influencing outcomes without direct operational control and ensuring alignment to uptime, quality and customer satisfaction objectives.
- Establish clear performance frameworks, targets and governance structures to monitor and improve uptime performance across the network.
- Build and maintain strong, trusted relationships with Dealer Principals, dealership leadership teams and key stakeholders across the network.
- Act as a strategic partner to our dealerships, understanding their priorities, challenges and opportunities while identifying ways to strengthen performance.
- Establish open, constructive communication and foster a culture of collaboration, accountability and mutual respect.
- Influence and support dealerships to deliver shared business objectives, recognising the importance of partnership rather than direct operational control.
- Strengthen alignment between Volvo Group and our dealer network, ensuring dealership perspectives are understood and considered in strategic decisions

Product Support, Quality & Service Operations

- Lead the end-to-end Product Services ecosystem including technical support, product quality, warranty administration, vendor recovery, campaigns, safety recalls and technical goodwill.
- Ensure consistent application of global processes,



standards and governance frameworks across all service support activities.
- Oversee Market Quality Report (MQR) processes and systemic issue resolution to improve product performance and customer outcomes.

Proactive Service Transformation

- Lead the transformation from reactive service support to a proactive uptime model, embedding capabilities such as pre-planning, uptime monitoring, data-led intervention and emerging service excellence tools.
- Leverage service, warranty and product data to identify trends, anticipate failures and enable earlier intervention to reduce downtime.
- Drive development and adoption of new uptime capabilities including the Uptime Centre and related digital/service enablers.

Who are you?

You are an experienced leader who understands that sustainable business performance is built on strong relationships. You are comfortable working with senior stakeholders, navigating complex conversations and balancing competing priorities. You know how to build credibility, influence without authority and create genuine partnerships that deliver results. Importantly, you bring a collaborative leadership style, robust commercial judgement and the ability to connect strategic objectives with the realities of operating a dealership network.

Educational Qualifications

Tertiary qualifications in Business, Engineering, Economics, International Business or a related discipline (postgraduate qualification highly regarded), or equivalent extensive industry experience

Business Experience & Attributes

- Extensive senior leadership experience in a complex automotive, heavy vehicle, industrial or service ne

📌 Director - Uptime & Service Excellence (Brisbane)
🏢 Volvo Group
📍 Brisbane