We’re looking for an organised, proactive Account Coordinator to help manage day-to-day client requests and keep work moving across a range of businesses.

Working closely with our operations lead and wider team, you’ll coordinate communication between clients, suppliers and advisers, maintain accurate records and follow through on outstanding tasks. You’ll use your judgement to resolve routine issues and involve the right person when further input or approval is needed.

This role suits someone who enjoys working with people, managing competing priorities and making sure things get done.

What you’ll do

- Be a reliable day-to-day contact for clients and partners, responding to enquiries and providing timely updates.
- Coordinate account activity, track outstanding requests and follow up on agreed actions.
- Assist with invoicing, check discrepancies and follow up on overdue payments.
- Liaise with advisers, suppliers and contractors, keeping track of quotes, deliverables and deadlines.
- Support projects by coordinating documentation, meetings and logistics.
- Maintain accurate account records, compliance registers and key dates.
- Prepare regular reports and flag issues that need attention.




- Provide general administrative and operational support as priorities change.

About you

- Robust organisation, attention to detail and reliable follow-through.
- Clear written and verbal communication.
- A practical approach to solving problems, with the confidence to ask questions when needed.
- Comfortable working with numbers, spreadsheets and digital tools.
- Willingness to use AI tools thoughtfully to support your work, while checking accuracy.
- Around one to two years’ experience in account coordination, customer service, administration or a similar role. Strong graduates are also welcome.
- Full working rights in Australia.

Experience in franchising or compliance administration is helpful but not essential.

What we offer

- $70,000 base salary plus 12% superannuation
- A full-time role in our Sydney CBD office. This is an in-office position, not remote or hybrid.
- Direct access to an experienced operations lead within a small team.
- A formal review after six months against written targets.
- Scope to take on additional accounts and responsibilities as you develop.

📌 Account Coordinator (Sydney)
🏢 Service
📍 Sydney