Haikmoller Restuarants Pty Ltd TA GYG Sebastopol DT POSITION DESCRIPTION Position Title : Cafe or Restaurant Manager Employer : Haikmoller Restaurants Pty Ltd t/as Guzman y Gomez Location : Sebastopol, Victoria-3356 Employment Type : Full-Time Salary: $80,000 Superannuation POSITION SUMMARY The Cafe or Restaurant Manager is responsible for overseeing the day-to-day operations of the Guzman y Gomez restaurant, ensuring exceptional guest experiences, maintaining high food quality standards, driving business performance, and leading a high-performing team. The role requires strong leadership, operational management, customer service excellence, and a commitment to upholding GYG's values of quality, freshness, teamwork, and guest satisfaction.

Benefits BENEFITS OF WORKING WITH GUZMAN Y GOMEZ Opportunity to work with one of Australia's leading and fastest-growing restaurant brands. Career development and progression opportunities within a growing national and international business. Comprehensive leadership and operational training programs.

Supportive and energetic team culture focused on collaboration and success. Exposure to industry-leading restaurant systems and operational practices. Employee recognition and performance reward programs.

Staff discounts on meals and beverages. Dynamic workplace that values fresh food, quality, innovation and exceptional guest experiences. Opportunity to contribute to a company committed to delivering fresh, high quality food and outstanding customer service.

Task &

responsibilities KEY RESPONSIBILITIES: Oversee the daily operations of the restaurant, ensuring efficient service delivery, achievement of sales targets, and compliance with Guzman y Gomez operational standards and procedures. Lead, motivate and manage restaurant team members to deliver exceptional customer experiences while maintaining a positive, productive and high performing workplace culture. Collaborate with kitchen leadership to review menu offerings, evaluate customer preferences,



and support the implementation of new menu items, promotional products and seasonal campaigns.

Develop and implement operational strategies to improve restaurant performance, increase profitability, maximize labor productivity and enhance overall guest satisfaction. Plan and coordinate catering orders, local store marketing initiatives, promotional events and community engagement activities to drive customer growth and brand awareness. Monitor restaurant sales performance, analyse key business metrics and prepare operational reports to identify opportunities for continuous improvement.

Manage purchasing activities, including food ingredients, beverages, packaging materials and restaurant supplies, ensuring stock availability while controlling costs and minimizing wastage. Maintain accurate records of inventory levels, stock movements, sales transactions, labor costs and financial performance in accordance with company requirements. Develop, manage and monitor budgets, ensuring expenditure remains within approved targets while maintaining operational efficiency and service quality.

Ensure the restaurant consistently complies with food safety legislation, workplace health and safety requirements, company policies and all relevant regulatory obligations. Conduct regular inspections of dining, kitchen and storage areas to ensure cleanliness, hygiene, maintenance standards and overall presentation meet company expectations. Recruit, onboard, train and develop team members, providing ongoing coaching, performance feedback and professional development opportunities.

Prepare and manage staff rosters based on forecasted sales,



operational requirements and labor budgets to optimize workforce productivity. Address employee performance matters, resolve workplace issues and support the implementation of performance improvement initiatives where required. Engage directly with customers to obtain feedback on food quality and service standards, proactively resolving concerns to maintain high levels of customer satisfaction.

Oversee cash handling procedures, end-of-day reconciliations and financial controls to ensure accuracy, accountability and compliance with company policies. Coordinate restaurant opening and closing procedures and ensure operational readiness during all trading periods. Liaise with suppliers and service providers to maintain product quality, negotiate supply requirements and ensure timely delivery of goods and services.

Monitor compliance with franchise standards, brand requirements and operational audits, implementing corrective actions where necessary. Support front-of-house operations during peak service periods, assisting with customer inquiries, reservations, order management and service coordination to ensure a seamless dining experience. Qualification &

experience SKILLS AND EXPERIENCE Diploma or higher qualification in Hospitality Management, Business Management or a related field. Minimum one year of relevant management experience in a café, restaurant, quick-service restaurant or hospitality workplace. Strong leadership, communication and interpersonal skills. Excellent customer service and problem-solving abilities.

Experience in budgeting, stock control and financial management. Sound knowledge of food safety and workplace health and safety requirements. Ability to work effectively in a fast-paced environment and manage multiple priorities.

About Company

About the Company Guzman y Gomez (GYG) is a leading Australian quick service restaurant brand specializing in fres...

Read more: https://workinitiatives.com.au/job/details?id=6560055

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