- Help visitors discover the best of Bass Coast through exceptional customer service
- Casual opportunity | Work across multiple Bass Coast Visitor Information Centres
- $43.94 per hour (inclusive of 25% casual loading), plus superannuation

ABOUT THE ROLE:

Love meeting people and sharing local knowledge?

As a Visitor Experience Officer, you will be the welcoming face of Bass Coast, providing friendly and accurate information about local attractions, accommodation, events and experiences. Working across our Visitor Information Centres and at community events, you will help create memorable experiences for visitors and residents alike.

You will also assist with ticket and retail sales, customer enquiries, cash handling and reconciliation, administrative tasks, and maintaining visitor information displays and resources.

A BIT ABOUT YOU:

To be successful in this role, you will bring:

- Experience in visitor services, tourism, customer service or retail.
- A passion for delivering exceptional customer service.
- Strong communication and interpersonal skills.
- Sound computer skills, including Microsoft Office and point-of-sale systems.
- Experience with cash handling and EFTPOS transactions.
- Flexibility to work across a 7-day roster, including weekends, public holidays and peak holiday periods.
- A current Victorian Driver Licence and Working with Children Check.

This role may be required to work across our Visitor Information Centres in Newhaven, Wonthaggi, Inverloch and Cowes.

HOW TO APPLY:

If you are interested in finding out more about this role, you can review the Position Description or call Trish Hogan, Team Leader Visitor Services on 0435 349 855.

To apply, please upload your Cover Letter and Resume outlining your suitability for the role.

Advertising closes:



Midnight, Sunday 8 November 2026

WHY BASS COAST SHIRE COUNCIL:

From surfing and cycling to fine dining and everything in between, Bass Coast offers the perfect blend of rural, residential, and holiday living - set against breathtaking backdrops of beaches, bushland, and rolling hills. Less than two hours from Melbourne by car, Bass Coast Shire is one of Victoria’s fastest-growing regions, providing an ideal escape from the hustle and bustle of city life. Whether you're seeking a sea change or looking for a flexible work environment, Bass Coast Shire Council could offer the perfect employment prospect to help you achieve your ideal work-life balance.

Bass Coast Shire Council is recognised as a leader in local government, having designed and implemented cutting-edge workplace policies that rank among the most progressive in the state. We’ve spearheaded discussions around gender equality and continue to champion initiatives that foster an inclusive and supportive workplace culture. Additionally, we have committed to doing our part in the global fight against climate change, collaborating with both the community and our employees to drive meaningful action.

Bass Coast Shire Council consistently exceeds service excellence goals and is now integrating new technologies and systems to enhance our already high standards of service delivery.



We are a Council that thrives on innovation, making this an exciting time to join us and play a pivotal role in shaping the future of our workforce

Reasons why we love working at Bass Coast Shire Council:

- At Bass Coast Council, we celebrate diversity and have made it a top priority for all staff to feel safe and welcome regardless of race, religion, gender, disability, age or sexual orientation. We value inclusivity and a positive workplace culture.
- Flexible working arrangements; including flexible start and finish times and a hybrid working model. We encourage our employees to think about their work-life balance and what will help them flourish.
- We encourage open discussions with People Leaders and the People & Culture team to talk about any individual modifications or adjustments that may be required, enabling your on-going success in the role. Reach out to [email protected] for confidential support to ensure an equitable, barrier-free application process.
- Regular and proactive discussions on performance development, focusing on shared expectations, training opportunities, and career advancement. What can we do to help you achieve?
- Opportunities to experience other roles in the business with our ‘Expression of Interest’ process
- Options to purchase additional annual leave in advance of any extended trips or planned time off.

Child Safety Commitment

All employees are accountable for upholding Council’s commitment to the safety and wellbeing of children. We support and respect all children, as well as our staff, contractors, and volunteers. Our organisation is committed to preventing child abuse by identifying risks early and intervening to address these risks.

📌 Casual Visitor Experience Officer (Wonthaggi)
🏢 Bass Coast Shire Council
📍 Wonthaggi