Company Description

Civil Survey Applications is a global provider of software applications for the civil engineering and survey industries. The company develops highly rated, easy-to-use tools that deliver powerful civil and survey functionality, helping customers complete projects faster and maintain a competitive advantage.

Civil Survey Applications employs civil engineers, designers, surveyors, and experienced industry professionals to deliver expert advice, high-quality training, and premium support. The team focuses on fast-tracking software implementation, customising processes and deliverables, and optimizing design workflows using clients’ own project data.

Role Description The Civil Solutions Engineer is the technical lead across the customer journey for Civil Survey Applications' flagship Civil Site Design software in Australia. You will work with our sales team to show prospective customers what Civil Site Design can do for their projects, then help recent customers get up and running quickly and confidently.

This role suits a civil designer or engineer who knows Civil Site Design well, enjoys solving problems for other people, and wants to move into a customer-facing technical role. You will deliver demonstrations, lead implementation for new accounts, and present Civil Site Design at webinars, conferences and roadshows. You will also provide backup technical support, training and development support when needed.

Key Responsibilities

Pre-Sales Technical Support

- Work with the sales team to help win new business by delivering product demonstrations and technical presentations, online and in person.
- Run discovery sessions to understand each prospect's design workflows, standards,



challenges and project types.
- Build tailored demonstrations that show how Civil Site Design solves the client's real design problems.
- Support prospects during evaluation periods, answer technical questions and help them test the software on their own projects.
- Contribute technical content to proposals, including implementation plans for larger accounts.

Implementation & Onboarding

- Lead implementation for new customers, from kick-off through to productive use.
- Set up and configure Civil Site Design to suit each customer’s standards, templates and workflows.
- Help customers move existing projects and processes across from other design platforms.
- Deliver onboarding sessions and make sure each customer reaches agreed early milestones.
- Hand customers over smoothly to ongoing support once they are established.

Technical Support

- Provide technical support through our helpdesk when required.
- Diagnose and resolve customer issues, and escalate complex problems to the development team with clear, reproducible detail.
- Record support cases and outcomes accurately in our systems.

Training & Development Support

- Deliver training to customers when required, both scheduled courses and tailored sessions.
- Help create and update training material, tutorials and knowledge base content.
- Support the development team with testing,



product feedback and validation of new features.

Customer & Product Collaboration

- Build strong working relationships with customer design teams and technical leads.
- Pass on customer feedback and market insights to help shape product development and marketing.
- Identify opportunities for customers to expand their use of Civil Site Design, and pass these to the sales team.
- Represent the company at webinars, user events and industry events when required.

Skills & Experience

Essential

- Strong working knowledge of Civil Site Design.
- Practical experience in civil design, such as roads, drainage, subdivisions or earthworks.
- Clear communicator who can explain technical concepts to engineers, designers and managers.
- Confident presenting to groups, both online and in person.
- Strong problem-solving skills and a methodical approach to troubleshooting.
- Ability to manage several customers and priorities at once.

Desirable

- Experience with other civil design platforms such as 12d Model or Autodesk Civil 3D.
- Tertiary qualification in civil engineering, surveying or a related field.
- Previous experience in training, technical support, implementation or pre-sales.
- Knowledge of Australian design standards and council requirements.

What We Offer

- A step away from the day-to-day pressure of project delivery and deadlines, while staying in the civil industry and building on your technical experience.
- The chance to work closely with the team that develops Civil Site Design.
- Variety across sales, implementation, training and product work.
- Flexible working, include a work from home allowance

📌 Civil Solutions Engineer (Melbourne)
🏢 Civil Survey Applications ANZ
📍 Melbourne