Client Engagement Team Member

- Impactful Role: Help us advocate for everyday Australians in high-profile class actions.
- Great Perks: Enjoy versatile working arrangements, a supportive culture, and professional growth.
- No Legal Background Needed: Perfect for customer service, retail, or call centre professionals.

Our Values & Culture

We are a collaborative, supportive team where your creative ideas and individual contributions truly matter. We love what we do, and we offer ample opportunities for you to learn, grow, and develop your career with us.

Our team is deeply passionate about advocating for everyday Australians, taking a personal interest in the success of every single case. We are driven by a shared vision for a fairer Australia—one where everyday workers are never forgotten, and businesses are given a fair go.

About the Role

If you love connecting with people and have great communication skills, we would love to welcome you to our growing Client Engagement Team! We have both casual and full-time positions available.

In this role, you will be the friendly voice of our firm, playing a vital part in supporting our litigation and class action teams. You will chat regularly with clients and class action group members, conduct telephone interviews, keep accurate records, and help gather important details.

No legal background? No worries! While legal experience is a nice bonus, it is definitely not essential. If you have a background in customer service, call centres, hospitality, or administration, we highly encourage you to apply.

What We Offer You

- Flexibility: Casual or full-time opportunities with genuine respect for your work-life balance.
- Supportive Environment: A collaborative, team-first workplace where you are backed by your peers.
- Career Growth:



Great training and ongoing mentorship from experienced legal professionals.

What You Bring to the Team

- Excellent verbal and written communication skills
- Experience in customer service, call centres, or admin roles
- Great organisational skills and a sharp eye for detail
- Confidence handling a high volume of phone calls and client enquiries
- Comfort keeping accurate records and using computer systems
- A professional, empathetic, and proactive approach to helping clients
- The ability to work well both independently and as part of our team

Your Day-to-Day Duties

- Chatting with clients and class action group members via inbound and outbound calls
- Conducting telephone interviews and completing client questionnaires
- Writing up clear file notes, call summaries, and keeping client records up to date
- Updating client details and documents in our case management systems
- Following up with clients to gather missing information or documentation
- Answering client questions and looping in the legal team for complex matters
- Helping out with client registrations, engagement activities, and general admin

About Adero Law

Adero Law is a leading Australian litigation law firm specialising in plaintiff class actions and dispute resolution, including employment, tax, and general commercial litigation. Since starting out in 2018, we have grown quickly and now have vibrant offices across Canberra, Melbourne, Sydney, Port Macquarie, and Adelaide.

Please note: We handle our recruitment internally and will not be considering applications from recruitment agencies.

How to Apply & Get in Touch

If you have any questions at all, we would love to chat! Give our office a call on (02) 6189 1022 or drop us an email at [email protected].

We can't wait to hear from you!

📌 Client Engagement Team Member (Adelaide)
🏢 Adero Law
📍 Adelaide