Engineering Manager (Customer Operations)

Cover Genius is the global infrastructure for embedded protection. Active in over 60 countries and all 50 US States, we protect the customers of the world’s largest digital companies, including Klarna, Revolut, Stripe, Priceline, Agoda, Booking.com, Turkish Airlines, Tongcheng Travel, eBay, and Uber, with seamless, end-to-end experiences. Cover Genius has protected more than 73M customers globally across 240M policies with USD $3.2BN in gross written sales.

Coming off a stellar year with 40% YoY revenue growth and a recent $100M capital raise, putting our valuation at $1.9BN, we are accelerating into our next phase of growth. As part of our team, you’ll help drive our AI-first roadmap, developing hyper-personalization engines, agentic distribution, and automated claims infrastructure, while building the scalable technology powering the fast-growing $70B embedded protection market.

Our people are: Accountable, customer-obsessed, collaborative, driven

About the Company

Cover Genius is the global infrastructure for embedded protection. Active in over 60 countries and all 50 US States, we protect the customers of the world’s largest digital companies, including Klarna, Revolut, Stripe, Priceline, Agoda, Booking.com, Turkish Airlines, Tongcheng Travel, eBay, and Uber, with seamless, end-to-end experiences. Cover Genius has protected more than 73M customers globally across 240M policies with USD $3.2BN in gross written sales.

Coming off a stellar year with 40% YoY revenue growth and a recent $100M capital raise, putting our valuation at $1.9BN, we are accelerating into our next phase of growth. As part of our team, you’ll help drive our AI-first roadmap, developing hyper-personalization engines,



agentic distribution, and automated claims infrastructure, while building the scalable technology powering the fast-growing $70B embedded protection market.

Our people are: Accountable, customer-obsessed, collaborative, driven

Our people are not: Passive, defensive, siloed, hesitant

About the Role

As an Engineering Manager within our Technology Team, you will lead the development, support, and maintenance of critical software applications in the Customer Operations problem space. Leading a team of 2-4 engineers, you will own technical direction and execution, driving technical excellence and product innovation across services such as the Claims Portal, customer chatbot, and claims bot. You'll raise engineering standards, build scalable services and integrations, and develop a high-performing team that consistently delivers customer outcomes.

To drive success in this role, you will have strong hands-on technical excellence, experience designing and operating production systems and a track record of mentoring engineers and building high-performing engineering teams. As the Engineering Manager you will drive product delivery and cultivate a high-ownership team culture, while actively contributing code to our applications and services across our TypeScript/NestJS and Python/Django stack. Regular collaboration with Product,



Engineering stakeholders and Operational partners will be key in ensuring roadmap outcomes and measurable improvements in insurance operational performance are achieved.

Key Responsibilities

- Lead the development and technical execution for all applications within the Customer Operations domain.

- Own the delivery of critical applications on Customer Operations, ensuring they meet business requirements, performance standards and security compliance.

- Drive technical excellence by establishing and maintaining engineering best practices, quality standards and architectural principles.

- Contribute into the engineering culture of innovation, continuous learning and cooperative problem solving.

- Collaborate strategically with Product, Infrastructure, Data & AI teams across different timezones to create and execute a vision of building the World’s best technology & Insights platform for embedded insurance.

- Support and empower the Customer Operations teams by providing technical guidance, removing blockers, and ensuring they have the tools and systems they need to deliver excellent customer outcomes.

- Champion innovation by identifying emerging technologies and opportunities that can enhance the business capabilities and create competitive advantages for the business.

- Establish metrics and processes that improve engineering efficiency, code quality and system reliability.

- Lead and guide the team to evaluate and integrate AI tools to improve the team metrics such as productivity, quality and velocity.

Skills & Experience

What you will bring:

- Bachelor/Masters degree in Computer Science or Engineering

📌 Engineering Manager (Sydney)
🏢 Cover Genius
📍 Sydney