THE COMPANY YOU WOULD BE JOINING

- This medical device manufacturer founded many years ago, specialises in products designed to improve the quality of life for patients.
- This organisation is a long-standing family-run global business that invests in research and development to create innovative healthcare products used around the world.

ADVANTAGES
- Employees work for a company focused on improving patients lives through healthcare innovation and support services.
- The organisation promotes a culture built around caring, listening, and teamwork.
- They invest in staff development and encourage employees to grow their skills and careers.
- The company emphasises social responsibility and sustainability, including environmental initiatives and community support.

WHAT YOU WILL GROW & DO EACH DAY
- As a Customer Experience Advisor you will be responsible for supporting patients and healthcare professionals with outstanding customer care.
- Managing sample requests, CRM updates, and patient follow-up across Australia is part of this role.
- In this role you will enjoy order processing and data entry just as much as helping customers solve problems, bringing a positive, can-do attitude where nothing is too much trouble
- Coordinating orders, logistics, and communications with internal and external stakeholders is also part of this position.




- Join a supportive leader and caring team culture with genuine mentorship and guidance to grow your career with an innovative healthcare company that offers long-term development opportunities.

WHAT EXPERIENCE YOU WILL NEED TO GET THE JOB
- Strong technical and computer skills with confidence using CRM systems and Microsoft Office.
- Previous customer service experience within a product-based or healthcare environment.
- Excellent English communication skills across phone, email, to support customer interactions.
- Highly organised with the ability to multitask and manage competing priorities with the ability to work 4-5 days a week in the office in South Melbourne.
- Empathetic, proactive, and passionate about delivering exceptional customer experiences.
- Full working rights for Australia.

Interested? Please apply now quoting reference number 3911 and/or call Nicole Villanueva on 0414.919.461. Please note, your details/resume will not be sent anywhere without a formal interview and, if successful, your subsequent prior permission. Personal information provided will be used for recruitment purposes only and be treated in the strictest confidence. Only shortlisted candidates will be contacted. You must be an Australian Citizen or have PR or full working-rights to apply for this role.

📌 Customer Experience Advisor (Victoria)
🏢 PPD Search JA
📍 Victoria