Company

Our client is a market-leading Australian retailer with an established national presence and ambitious plans to enhance its digital and omnichannel customer experience. Join a high-performing team to deliver new customer-facing products and features across its online and eCommerce platforms.

Role

As a Digital Business Analyst, you'll start by playing a key role in shaping a particular customer-facing product that drives huge revenue and customer engagement, but it's time to further innovation.

This is a product-focused BA role, where you'll work closely with product, UX and engineering to understand customer needs, challenge existing processes and help design intuitive digital experiences.

You'll have the opportunity to influence how the product and new features take shape, contributing from discovery and customer journey mapping through to development and launch.

With a strong pipeline of digital initiatives and a broader focus on omnichannel customer experience, you'll be joining a well-resourced team where your work will have a tangible impact on how customers interact with the business.

Responsibilities

- Partner with product and UX teams to shape new customer-facing product and features, from initial concept through to delivery.
- Engage with business stakeholders to understand customer needs, challenge assumptions and define requirements.
- Analyse existing customer journeys and identify opportunities to improve the website, eCommerce and omnichannel experience.
- Translate business requirements into user stories, acceptance criteria, process flows and functional specifications.
- Collaborate closely with UX designers and engineers to develop intuitive,



customer-focused solutions.
- Facilitate workshops and discovery sessions to explore opportunities and refine requirements.
- Support feature prioritisation, MVP definition, roadmapping and release planning.
- Work within an agile delivery team to support the development, testing and launch of new functionality.

Background

- Proven experience as a Business Analyst working on customer-facing digital products, websites or eCommerce platforms.
- Strong understanding of digital customer journeys, UX principles and feature development.
- Experience delivering digital products or features within an agile environment.
- Excellent requirements gathering, stakeholder engagement and workshop facilitation skills.
- Ability to translate customer and business needs into clear, actionable requirements for design and engineering teams.
- Comfortable working closely with Product Managers, UX Designers and Developers throughout the delivery lifecycle.

Highly regarded:

- Experience with B2C eCommerce platforms or retail businesses.
- Understanding of omnichannel customer experiences.
- Experience developing or enhancing website functionality, customer portals or self-service digital products.
- Exposure to CMS platforms and digital analytics tools.

This is an prospect to join a well-resourced digital team within a market-leading retailer and make a tangible impact on the experiences delivered to its customers.

What’s next

If this sounds like a great opportunity for you, please apply today. We will be reviewing applications over the coming weeks, and calling only shortlisted applicants for a phone-screen and interview before being presented to the client.

📌 Digital Business Analyst | Ecommerce (Melbourne)
🏢 Rosewood Partners
📍 Melbourne