The In-Shift Support Supervisor at Lifeline Australia serves an significant role in our Digital Services ecosystem. The In-Shift Support is a critical liaison that strives to support our digital services Crisis Supporters (CS) and help to expand our service and performance to best support the Help Seekers (HS).
The In-Shift Support will support, monitor and coordinate the Digital Service CS’s during shifts to support the service, cover breaks, conduct debriefs, check-ins, monitor ratios, report technology issues, quality and ongoing continuous improvements. Some of the key responsibilities of the role include:
- Providing immediate, real time practice support and feedback to CS’s located across the Lifeline network.
- Providing initial debriefing for CS’s following difficult and high-risk interactions.
- Completing emergency interventions and mandatory reporting requirements.
- Proactively using instant messaging technology to provide support and direction to CS’s on duty.
📌 Ai & Digital Learning Coach For Computing & Science (Sydney)
🏢 Camberwell Grammar School
📍 Sydney
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.