Company Description The Australian National Institute of Management and Commerce (IMC) is an Australian Institute of Higher Education offering career-focused programs in management and commerce, accounting, marketing, information technology and data, and law. Operated by Top Education Group Ltd, IMC is a TEQSA and CRICOS registered provider that emphasizes high-quality teaching, applied learning, and an engaging student experience. Its programs are industry-aligned and supported by contemporary digital tools and academics with strong disciplinary expertise, helping students build practical capability and employability.

IMC operates campuses in Sydney, Hobart, and Perth, with the Sydney campus located in the heritage-listed South Eveleigh precinct near the CBD and surrounded by innovation and technology hubs. Guided by values of integrity, capability, curiosity, and responsibility, IMC prepares graduates for careers shaped by technology, globalisation, and continuous change.

About the role The position provides practical, hands-on IT support for students, lecturers and administrative staff at the Sydney Campus, keeping classroom technology, campus systems and online learning platforms running smoothly. Working closely with the IT team, the role assists with day-to-day support requests, equipment setup, account management and learning platform administration to ensure a reliable technology experience for teaching and learning.

Key responsibilities

Monitor and respond to the IT Support mailbox, resolving routine login, software, network and general IT enquiries and escalating complex matters to appropriate staff.

Act as a friendly, visible first point of contact for students and staff, providing face-to-face support at the IT help desk and around campus.

Deliver training to students on the Moodle platform and mobile app, including logging in, finding courses, submitting assignments, taking quizzes, viewing grades and accessing learning resources.

Create clear, student-friendly guides,



handouts and short how-to videos to support Moodle and other platform training.

Provide on-site support for campus computers, printers, projectors, televisions and classroom presentation systems, including teaching room setup.

Deliver remote support sessions via Zoom for students, lecturers and staff as required.

Set up and configure new desktops and laptops, including Windows 11, drivers, Microsoft 365 and teaching software.

Maintain classroom computers, including Deep Freeze management, Windows updates and software installations requested by lecturers.

Create and maintain Moodle courses, enrolments, permissions and course settings, and restore past course materials from backups.

Support Microsoft 365, Outlook, Teams, SharePoint and Microsoft Authenticator, including account creation, group assignment, licensing and password resets.

About you

- Strong interpersonal and communication skills, with an interest in working with students and staff from diverse cultural and educational backgrounds.
- A friendly, approachable and professional manner, with the confidence to work in a front-facing role and engage positively with students.
- Excellent verbal communication skills, including the ability to explain technical concepts clearly and patiently to non-technical users and to present or train in small groups.
- Good troubleshooting skills across Windows 11, Microsoft 365 and basic networking.
- Good organisational and time-management skills, with the ability to prioritise multiple support requests.
- A proactive, reliable and team-oriented approach to work.
- Good written communication skills and attention to detail.
- Ability to exercise discretion and maintain confidentiality when handling student and staff information.
- An interest in education technology and providing a high standard of user support.
- Desirable: Moodle LMS administration, experience delivering training or workshops to students or adult learners, Zoom administration and online teaching support, Microsoft 365 account and licence management, Deep Freeze, NAS or printer support, IT helpdesk or support experience in higher education or a related environment.

📌 IT Support Officer (Sydney)
🏢 Australian National Institute of Management and Commerce (IMC)
📍 Sydney