Group Café Operations Manager

Black & White Espresso | AJD TULIP PTY. LTD.

Location: Erindale Shopping Centre, Shop 15/2 Denigan Street, Wanniassa ACT 2903

Salary: $80,000–$85,000 per annum plus superannuation

Employment Type: Full time, 38 hours per week

About Us

Black & White Espresso operates three café locations across Canberra under common ownership and management. We are seeking an experienced Group Café Operations Manager to provide operational leadership, commercial oversight and strategic coordination across our three locations.

Each café will have a dedicated Café Manager responsible for day-to-day operations, staff supervision and customer service. The Group Café Operations Manager will oversee the individual Café Managers, coordinate group-wide business functions and ensure consistent operational performance, financial management and service standards across all locations.

The position will be primarily based at Erindale Shopping Centre, Wanniassa, with regular operational responsibilities across our other locations:

- 42 Halley Street, Chisholm ACT 2905
- Lanyon Marketplace, Balcombe Street, Conder ACT 2906

Key Responsibilities

- Provide operational leadership and oversight to the Café Managers across all three locations, ensuring consistent implementation of group-wide business strategies, operational policies and performance standards.
- Develop, implement and review operational procedures and management systems to improve efficiency, productivity and service consistency across the group.
- Monitor and analyse the financial and commercial performance of each location, including revenue, operating expenditure, labour costs, inventory costs and profitability.
- Prepare and manage operational budgets, establish key performance indicators and provide consolidated financial and operational performance reports to the Director.




- Coordinate workforce planning across the three locations, including staffing requirements, recruitment strategies, labour allocation, management performance and staff development.
- Oversee procurement strategies, supplier relationships, purchasing arrangements and inventory control systems to achieve cost efficiencies across the group.
- Develop and implement group-wide compliance procedures covering food safety, workplace health and safety, operational risk management and quality assurance.
- Review the performance of individual Café Managers, provide operational guidance and ensure accountability for achieving business objectives.
- Identify opportunities to improve revenue, reduce operating costs, streamline business processes and strengthen overall commercial performance.
- Lead the implementation of operational improvement initiatives, including technology systems, reporting processes, workflow improvements and resource management.
- Evaluate business development opportunities, changing market conditions and customer demand to support sustainable business growth.
- Liaise with the Director, Café Managers, accountants, suppliers and external stakeholders to coordinate business activities and implement management decisions.

Skills and Experience

- Relevant qualification in Business Management, Hospitality Management, Operations Management or a related discipline is desirable.
- Demonstrated experience in hospitality operations management, multi-site business management or a comparable operational leadership position.




- Strong understanding of financial management, operational budgeting, cost control, workforce planning and commercial performance.
- Proven experience supervising managers or coordinating multiple business functions and operational teams.
- Experience developing and implementing operational policies, performance monitoring systems and business improvement strategies.
- Sound knowledge of procurement, supplier management, workplace compliance and risk management.
- Excellent leadership, communication, analytical and organisational skills.
- Ability to work independently, manage competing operational priorities and provide effective reporting to senior management.

About the Role

This is a senior operational management position with responsibility for coordinating and overseeing the commercial and operational performance of three Black & White Espresso café locations.

Reporting directly to the Director, the successful candidate will provide management oversight to the individual Café Managers and be responsible for group-wide operational planning, financial performance, workforce coordination, procurement strategies and continuous business improvement.

The position is distinct from individual café management roles, with its primary focus on broader business operations, multi-site performance and organisational management rather than routine daily café supervision.

How to Apply

If you have demonstrated experience in business operations management and the ability to lead operational performance across multiple locations, we encourage you to apply.

Please submit your current resume and a cover letter outlining your relevant qualifications, management experience and suitability for the position.

Salary: $80,000–$85,000 per annum plus superannuation, commensurate with experience and qualifications.

📌 Group Café Operations Manager (Oxley)
🏢 Black & White Espresso | AJD TULIP
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